Cory Gahnz
Hastings,MN
Summary
Goal-oriented Customer Service Manager with 10 years of Customer Service experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Excellent communication skills have helped me excel in previous positions. During my time on the Vestis Routing Optimization Team our goal was to never lose a customer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Route Execution Analyst
Vestis
11.2019 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Customer Service Manager
AmeriPride Linen & Uniform Services
09.2011 - 11.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Bachelor of Science - Aviation
St Cloud State University
Saint Cloud, MN05.1993
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Process Improvements
Certification
Private Pilots License
Timeline
Route Execution Analyst
Vestis
11.2019 - Current
Customer Service Manager
AmeriPride Linen & Uniform Services
09.2011 - 11.2019
Bachelor of Science - Aviation
St Cloud State University
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