Cory A Galicia

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed and maintained relationships with external vendors and suppliers.

• Assist Fire Chief with rapid growth in District
• Contributed to values, goals and strategic vision of organization.
• Oversaw business-wide changes to modernize procedures and organization.
• Helped record, compile, summarize and analyze data.

• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Oversaw day-to-day production activities in accordance with business objectives.
• Established and monitored quality assurance standards to achieve operational excellence.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Interacted well with customers to build connections and nurture relationships.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Mentored and coached team members to foster productive and engaging work environment.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Manage Team of 11
• Work closely with President and Construction Manager to reduce the number of warranty claims
• Assist with product development
• Hired trade partners
• Managed projects
• Reduced the time warranty claims are open
• Quality control
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed detailed plans based on broad guidance and direction.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Launched quality assurance practices for each phase of development
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained detailed service and customer records.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Gathered paperwork and contacted customers to book appointments.

• Four years career Battalion Chief

Thirteen years as a Volunteer/Reserve Firefighter, Lieutenant and Captain

• Firefighter II
• Hazardous Materials Operation Level
• NWCG S130/190
• NREMT- Basic with IV certification
• ICS 100, 200, and 700
• Command and Control of the Fire Ground
• Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
• Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
• Optimized fire services management with introduction of new systems, policies, procedures and tools.
• Reviewed fire reports and payroll entries of station officers to verify accuracy and completeness.
• Inspected apparatus, equipment, grounds, and stations for proper order and condition.
• Prepared and adjusted schedules to cover demand.
• Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
• Supervised cleaning and maintenance of buildings, rooms and equipment.
• Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
• Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
• Oversaw scene operations and assigned firefighters to strategic locations.
• Developed scheduling and coordination of shift staffing levels, changes and activities.
• Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.