Cory Gentry

• Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
• Complied with company and OSHA safety rules and regulations.
• Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
• Followed tooling instructions and product specifications to determine and implement operational sequences.
• Set up and operated various machine tools and jigs to produce precision parts.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Kept detailed production records and identified hold-ups.
• Operated machining equipment safely with team of operators.
• Made sure that products were produced on time and are of good quality.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Arranged consistent shelves, bins and racks at Number locations by following established planograms.
• Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Stocked shelves to match planogram images and instructions.
• Followed orders precisely for correct items, sizes and quantities.
• Safely and securely loaded items to prevent damage during transport.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Overcame objections with effective product demonstrations and persuasive communication skills.

Answered customers questions about products, prices, and availability.

Developed strong customer relationships via telephone, and through helping them navigate our website.

Determined customers needs based on sales calls and information provided in advance.

Responded quickly to customer concerns or requests.

Used Salesforce to document sales calls, customer interactions, and completed sales. Satisfied customers through efficient payment processing and delivery coordination.