Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
About me
Timeline
Generic

Cory Ginsberg

Hilliard,OH

Summary

Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction. Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities. Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

2
2
years of professional experience

Work History

Host

Applebee's Grill + Bar
Hilliard, Ohio
01.2023 - 03.2023
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Directed patrons to lounges and waiting areas.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Answered phones promptly to record and confirm reservations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Stocked server areas with supplies before, during and after shifts.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Managed dining room layout to maximize efficiency of staff members.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Inspected dining areas for any damages or defects.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Greeted guests upon arrival and provided them with menus.
  • Resolved conflicts between customers when necessary.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Line Cook

Massey's Pizza
Hilliard, OH
11.2022 - 01.2023
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Worked closely with management team in order to meet budget goals while maintaining high quality standards.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Performed workstation prep prior to shift start.
  • Made meals in accordance with company standards and requirements.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Received and stored food and supplies.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Stocked and restocked kitchen supplies as needed.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Adhered to sanitation policies at all times when handling food products.
  • Maintained accurate records of daily production sheets including waste logs.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Kept stations stocked and ready for use to maximize productivity.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Verified kitchen staff followed all recipes and portion serving guidelines correctly.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Garnished and arranged dishes into creative presentations.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Developed strategies to enhance food-presentation aspects of catering and retail environments.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Replenished food items from inventory and rotated ingredients.
  • Executed proper techniques when preparing menu item ingredients.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Cooked multiple orders simultaneously during busy periods.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Adhered to portion controls and presentation specifications.
  • Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Customer Service Representative

Circle K Gas Station
Hilliard, OH
08.2022 - 11.2022
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer inquiries via phone, email, and chat.
  • Supported sales team members to drive growth and development.
  • Developed strong customer relationships to encourage repeat business.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Strengthened customer retention by offering discount options.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Collected deposits or payments and arranged for billing.
  • Oversaw warranty counseling process to manage expense controls.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Mentored junior team members and managed employee relationships.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Resolved customer complaints promptly and efficiently.
  • Led on- and off-site customer support teams across multiple time zones.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Excelled in exceeding daily credit card application goals.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Promoted available products and services to customers during service, account management and order calls.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Team Member

Dominos Pizza Inc.
Hilliard, OH
05.2022 - 08.2022
  • Resolved customer issues promptly in a professional manner.
  • Participated in team meetings to discuss strategies for improvement.
  • Trained new team members using approved training materials and information.
  • Analyzed key performance indicators to identify effective strategies.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • Identified opportunities for process improvements within the department.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Operated cash registers to process payments from customers.
  • Implemented strategies to take advantage of new opportunities.
  • Assisted customers with product selection and ordering process.
  • Analyzed company's expenditures and developed financial models.
  • Worked closely with human resources to support employee management and organizational planning.
  • Addressed customer needs, responding to specific requests.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Provided customer service support to ensure satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Upheld high standards of productivity and quality in operations.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Maintained positive working relationship with fellow staff and management.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Organized client meetings to provide project updates.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Assessed company operations for compliance with safety standards.
  • Monitored expiration dates on food items for freshness assurance.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Answered phone calls regarding inquiries about products or services.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Collaborated with team members to achieve daily goals.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Created detailed reports outlining project progress and results achieved.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Maintained a clean and organized work area throughout shift.
  • Participated in training sessions for new employees when needed.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Looked for ways to go above and beyond job requirements.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed routine maintenance and repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed household errands and other essential duties.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Conducted testing of software and systems to ensure quality and reliability.

Team Member

Steak N Shake
Columbus, OH
05.2021 - 05.2022
  • Resolved customer issues promptly in a professional manner.
  • Participated in team meetings to discuss strategies for improvement.
  • Trained new team members using approved training materials and information.
  • Analyzed key performance indicators to identify effective strategies.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • Identified opportunities for process improvements within the department.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Operated cash registers to process payments from customers.
  • Implemented strategies to take advantage of new opportunities.
  • Assisted customers with product selection and ordering process.
  • Analyzed company's expenditures and developed financial models.
  • Worked closely with human resources to support employee management and organizational planning.
  • Addressed customer needs, responding to specific requests.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Provided customer service support to ensure satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Upheld high standards of productivity and quality in operations.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Maintained positive working relationship with fellow staff and management.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Organized client meetings to provide project updates.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Assessed company operations for compliance with safety standards.
  • Monitored expiration dates on food items for freshness assurance.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Answered phone calls regarding inquiries about products or services.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Collaborated with team members to achieve daily goals.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Created detailed reports outlining project progress and results achieved.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Maintained a clean and organized work area throughout shift.
  • Participated in training sessions for new employees when needed.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Looked for ways to go above and beyond job requirements.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed routine maintenance and repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed household errands and other essential duties.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Conducted testing of software and systems to ensure quality and reliability.

Dishwasher

Red Lobster
Dublin, OH
11.2020 - 01.2021
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Managed dish area organization and cleanliness.
  • Operated commercial dishwashing machines efficiently.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Hand-washed items unsuitable for machine washing.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Replaced clean utensils in storage bins for easy access.
  • Organized trays with cutlery prior to serving meals to customers.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Ensured timely availability of clean dishes for various meal services.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Studied methods of coworkers, successfully learning kitchen, and food service skills.
  • Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
  • Replenished soap dispensers with detergent when necessary.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

High School Diploma -

Hilliard Darby High School
Hilliard, OH
05-2004

Skills

  • Menu Development
  • Telephone reception
  • Impression management
  • Customer service
  • Order accuracy
  • Reservations
  • Team player mentality
  • Front of house organization
  • Server support
  • Seating arrangements
  • Up-selling techniques
  • Professional appearance
  • Detail-oriented
  • Menu rotation
  • Dining room management
  • Multitasking proficiency
  • Event planning
  • Group reservations management
  • Food allergy awareness
  • Hospitality and accommodation
  • Verbal and written communication
  • Effective time management
  • Customer engagement
  • Reservations management
  • Reservation coordination
  • Table vacancy management
  • Guest feedback
  • Guest relations
  • Strong interpersonal skills
  • Table assignment coordination
  • Health standards
  • Strong Verbal Skills

Affiliations

  • karaoke enthusiast
  • live concerts and bands
  • well professional musician
  • love being out in general
  • great personality
  • high energy

Accomplishments

  • employee of the month while in high school doing work study program

About me

  • Hard Worker
  • very reliable
  • Exhibited reliable on-time attendance
  • Punctuality: Demonstrated exceptional reliability with zero late arrivals
  • Perfect attendance record, never called off
  • Dedicated Professional

Timeline

Host

Applebee's Grill + Bar
01.2023 - 03.2023

Line Cook

Massey's Pizza
11.2022 - 01.2023

Customer Service Representative

Circle K Gas Station
08.2022 - 11.2022

Team Member

Dominos Pizza Inc.
05.2022 - 08.2022

Team Member

Steak N Shake
05.2021 - 05.2022

Dishwasher

Red Lobster
11.2020 - 01.2021

High School Diploma -

Hilliard Darby High School

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Cory Ginsberg