Cory Goldsmith

• Oversaw daily operations across 9 locations, managing over 300 employees and cultivating a high-performance culture centered on accountability, retention, and collaboration.
• Owned full P&L responsibilities for the region, utilizing financial reports and customer metrics to drive profitability and optimize operational efficiency.
• Worked closely with VP, Director of Operations, and President to successfully implement strategic projects and meet ambitious growth objectives.
• Led the turnaround of a struggling district and launched a new district—supporting site development from grass field builds to acquisition remodels.
• Championed leadership development, retaining top-performing managers for over 5 years and building cohesive, synergistic teams across all locations.
• Analyzed and responded to customer service feedback and online reviews to elevate brand perception and ensure consistent quality and experience across all sites.
• Acted as the primary liaison between Autobell and vendor representatives, ensuring clear communication, timely service, and successful implementation of products, equipment, and service agreements.
• Built strong community partnerships by engaging with local Chambers of Commerce, schools, colleges, churches, and athletic programs to support grassroots recruiting efforts and hire talent directly from the community.

· Introduced innovative practices that set company records for car wash volume and operational efficiency—many of which were adopted as company-wide standards.

• Managed all aspects of a high-volume store, including operations, staffing, customer experience, and financial performance.
• Hired, coached, trained, and developed team members, cashiers, and assistant store managers—creating a strong, service-oriented team.
• Maintained site cleanliness, inspected equipment daily, and performed minor repairs to ensure seamless operations.
• Responsible for labor management, scheduling, and daily operational decisions to drive efficiency and hit performance targets.
• Ensured outstanding customer satisfaction through hands-on service, staff accountability, and responsiveness to feedback.
• Completed annual reporting, managed budgets, and oversaw all aspects of money handling and deposit procedures.
• Introduced and tested innovative practices that later scaled to regional adoption, contributing to record-setting performance in both volume and efficiency.
• Collaborated closely with HR, Payroll, Recruiting, and Learning & Development teams to ensure all direct reports met performance standards and received the support and resources needed for success.

• Supported the Store Manager in all operational, staffing, and customer service responsibilities to ensure smooth daily performance and high service standards.
• Floated to various locations across the region to assist with staffing needs and gain exposure to diverse operational challenges, accelerating personal career development.
• Contributed to the successful opening of new store locations both within and outside the region, supporting launch operations and team onboarding.
• Participated in quarterly training programs to enhance operational excellence, leadership capability, and adherence to company procedures.
• Consistently followed leadership guidance while demonstrating initiative, adaptability, and a strong foundation in day-to-day store operations.

• Consistently delivered positive, customer-focused communication to ensure a welcoming and professional experience.
• Executed tasks with urgency and efficiency, maintaining high standards of productivity and service.
• Performed detailed vehicle cleaning and preparation services, upholding brand standards for quality.