Cory Gunter
Emergency Communications Operator
Muncie,IN
Summary
Experienced Public Safety Telecommunicator with over 14 years of experience in public safety dispatching and call taking and nearly six years of supervisory experience. Excellent reputation for resolving problems, improving employee moral and building strong rapport with multiple public safety agencies. Current goal is to move to a new industry and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Public Safety Telecommunicator
Delaware County
Muncie, IN
05.2008 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Public Safety Dispatch Supervisor
Delaware County
Muncie, IN
03.2015 - 01.2021
- Used Microsoft Word and other software tools to create documents and other communications.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Maintained time records and managed payroll for employees.
- Facilitated with vendors to integrate of and enhancement of new systems and updates.
- Provided training to new dispatchers as well as continuing educational training for current dispatchers.
- Managed approximately twelve dispatchers on my shift with typically seven working on shift. Responded to high volume of phone and email requests to provide logistics information.
- Developed and implemented process enhancements to drive continuous program improvement.
- Organized paperwork and explained individual job parameters for each assignment.
- Completed annual employee evaluations. Spoke individually with each employee about evaluations and potential improvements.
School Resource Officer
Muncie Community Schools
Muncie , IN
03.2013 - 03.2015
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Collaborated with administration and teachers to develop crisis plans.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Conducted school security inspections.
- Provided security and safety to school staff and students.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Performed conflict resolution between student body, parents, teachers and administration.
Reserve Police Officer
Muncie Police Department
Muncie , IN
03.2010 - 03.2015
- Handled citation and traffic violation paperwork.
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Recorded facts to prepare reports documenting incidents and activities.
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
Education
Bachelor Of Applied Science - Logistics And Supply Chain Management
Ball State University
Muncie, IN 11.2023 - 12.2025
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
Muncie, IN 01.2022 - 12.2023
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Muncie, IN 01.2021 - 12.2021
Skills
Computer Skilled
Information intake
Multitasking Abilities
Planning and Coordination
Problem-Solving
Data Entry
AHA CPR Certified
Organization and Time Management
Interpersonal Communication
Decision-Making
Critical Thinking
Excellent Communication
Proficient in Microsoft Office
Attention to Detail
Critical Path Method CPM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Bachelor Of Applied Science - Logistics And Supply Chain Management
Ball State University
11.2023 - 12.2025
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
01.2022 - 12.2023
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
01.2021 - 12.2021
Public Safety Dispatch Supervisor
Delaware County
03.2015 - 01.2021
School Resource Officer
Muncie Community Schools
03.2013 - 03.2015
Reserve Police Officer
Muncie Police Department
03.2010 - 03.2015
Public Safety Telecommunicator
Delaware County
05.2008 - Current