Cory Hall
Greer,SC
Summary
Results-driven Multi Unit Management professional with 11 years of experience financial and loan operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
13
13
years of professional experience
Work History
Operations Manager
Advance Financial
Nashville, TN
06.2017 - 12.2023
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Used change methodologies to increase sales and led projects for increased productivity.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified opportunities for process improvement across multiple locations within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Maximized branch revenue by optimizing daily operations.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Coached, developed and motivated team to achieve revenue goals.
- Drove district growth through program quality, sales initiatives and customer service.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Branch Manager
Advance Financial
Nashville, TN
07.2015 - 06.2017
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Developed strategies to increase customer satisfaction and loyalty.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Organized professional development programs for employees at all levels of the organization.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Managed staff scheduling, hiring and training processes.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Vault Supervisor
Advance Financial
Nashville, TN
06.2013 - 07.2015
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
- Developed and implemented security protocols for the protection of sensitive documents and materials.
- Managed daily transactions between customers and bank personnel.
- Resolved issues efficiently while managing monetary transactions with 100% accuracy.
- Verified that deposits and orders contained correct customer contents on a daily basis with 100% accuracy.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Conducted regular audits of physical assets.
- Verified, captured and balanced deposits and audited check image quality.
- Participated in meetings with senior management regarding operational objectives.
- Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
- Assisted in resolving customer complaints related to vault operations promptly and efficiently.
- Identified areas of improvement within the departmental processes.
Customer Service Representative
Advance Financial
Nashville, TN
02.2013 - 06.2013
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with transactional and loan needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Surpassed sales goals through implementation of successful marketing strategies.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Old Navy
Greenville, SC
06.2011 - 02.2013
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Supported sales team members to drive growth and development.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
Crisis Intervention Specialist
Mental Health America Greenville County
Greenville, SC
09.2011 - 01.2013
- Advised caregivers on strategies for managing challenging behaviors exhibited by those under their care.
- Collaborated with other healthcare providers such as psychiatrists, psychologists, social workers, and primary care physicians to ensure comprehensive care for clients.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Helped callers and texters to suicide hotlines by providing individualized and caring support.
- Organized outreach programs within local communities aimed at raising awareness about mental health issues.
- Assessed risk to client, loved ones or general public through established evaluation procedures.
Education
Associate of Applied Science - Certification in Addictions Counseling
Greenville Technical College
Greenville, SC05-2011
Associate of Applied Science - Certification in Gerontology
Greenville Technical College
Greenville, SC05-2011
Associate of Applied Science - Certification in Mental Health
Greenville Technical College
Greenville, SC05-2011
Associate of Applied Science - Human Services
Greenville Technical College
Greenville, SC05-2011
Skills
- Multi Unit Management
- Strategic Planning
- Operations Oversight
- Leadership Development
- Profitability Optimization
- Staff Recruiting
- Team Leadership
- Operations Management
Accomplishments
- Month over month top performing operations manager.
- Named top district in the company 18 different months.
- The only district manager to finish 2020 during the pandemic ahead of and exceeding predicted loan and AR goals.
Timeline
Operations Manager
Advance Financial
06.2017 - 12.2023
Branch Manager
Advance Financial
07.2015 - 06.2017
Vault Supervisor
Advance Financial
06.2013 - 07.2015
Customer Service Representative
Advance Financial
02.2013 - 06.2013
Crisis Intervention Specialist
Mental Health America Greenville County
09.2011 - 01.2013
Customer Service Representative
Old Navy
06.2011 - 02.2013
Associate of Applied Science - Certification in Addictions Counseling
Greenville Technical College
Associate of Applied Science - Certification in Gerontology
Greenville Technical College
Associate of Applied Science - Certification in Mental Health
Greenville Technical College
Associate of Applied Science - Human Services
Greenville Technical College
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