Cory Hamilton
Belgrade,Montana
Summary
Experienced Client Service Coordinator bringing 9 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
20
20
years of professional experience
Work History
Client Service Coordinator
STATE OF MONTANA WITH THE DEPARTMENT OF HEALTH AND HUMAN SERVICES
07.2017 - Current
- Assist with programs and eligibility requirements
- Demonstrate customer service principles, practices and a positive public relations
- Demonstrate a knowledge of standard office procedures
- Demonstrate excellent written and verbal communication skills
- Demonstrate excellent customer service and interpersonal skills
- Demonstrate mathematical skills including addition, subtraction, percentages and computing
- Have the ability to multitask with good time management skills
- Demonstrate the ability to communicate effectively with persons of a variety of social, cultural and economic backgrounds.
- Demonstrate the ability to adhere to confidentiality and proper release of information
- Keep a positive and professional attitude while adhering to strict deadlines, constant changes and adapting to high stress situations.
Store Manager
STARBUCKS COFFEE COMPANY
BOZEMAN, MT
07.2015 - 03.2017
- Oversee activities directly related to making products or providing services.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan store layouts or design displays.
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Merchandise Coordinator
TJ MAXX
BOZEMAN, MT
08.2014 - 07.2015
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Handling opening and closing tasks.
Store Manager
VANITY
BOZEMAN, MT
08.2013 - 08.2014
- Oversee activities directly related to making products or providing services.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Receive, open, unpack and issue sales floor merchandise.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Clean display cases, shelves, and aisles.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Handling opening and closing tasks
Assistant Store Manager
RUE 21
BILLINGS, MT
05.2012 - 08.2013
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Plan commercial displays to entice and appeal to customers.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Develop ideas or plans for merchandise displays or window decorations.
- Handling opening and closing tasks
- Helping with new store openings
- Training new employees
Assistant Store Manager
STARBUCKS COFFEE COMPANY
BILLINGS, MT
07.2006 - 05.2012
- Oversee activities directly related to making products or providing services.
- Manage staff, preparing work schedules and assigning specific duties.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Receive, open, unpack and issue sales floor merchandise.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Clean display cases, shelves, and aisles.
- Handling opening and closing tasks
- Assisting in new store openings
- Training new employees
- Inventory management
Education
Nursing
MONTANA STATE UNIVERSITY
BOZEMAN, MT05-2008
Pre-Med
CARROLL COLLEGE
HELENA, MT12-2006
High School Diploma - undefined
LAUREL HIGH
LAUREL, MT05-2004
Skills
- Hard working
- Willing to learn
- Leader
- Quick on my feet
- Problem Solver
- Customer relations
- Client relationship building
- Time management expertise
- Strong organization
- Exceptional communication
Timeline
Client Service Coordinator
STATE OF MONTANA WITH THE DEPARTMENT OF HEALTH AND HUMAN SERVICES
07.2017 - Current
Store Manager
STARBUCKS COFFEE COMPANY
07.2015 - 03.2017
Merchandise Coordinator
TJ MAXX
08.2014 - 07.2015
Store Manager
VANITY
08.2013 - 08.2014
Assistant Store Manager
RUE 21
05.2012 - 08.2013
Assistant Store Manager
STARBUCKS COFFEE COMPANY
07.2006 - 05.2012
Pre-Med
CARROLL COLLEGE
High School Diploma - undefined
LAUREL HIGH
Nursing
MONTANA STATE UNIVERSITY