Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cory Hayes Hove

Tucson,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven leadership abilities. Committed to maintaining professional relationships to increase quality and drive health/wellness. World Class Service is always a must!

Overview

17
17
years of professional experience

Work History

Customer Service Specialist

OptumRx
08.2021 - Current

White Glove Service is my Expertise. First Call Resolution and No Homework for our members is my objective. I am a Customer Service Specialist for GE! I have coached an ABAY class and am considered a Subject Matter Expert(SME). My goal is to become a Protege on my way to achieving Lead.No member turned away! Achieved Lead December of 2022, where I took my customer service skills to the next level and got a glimpse into a client facing role. Since than my curiosity has grown toward a client facing position and my new goal is to become a Service Account Manager!

Customer Service Representative

Citibank
11.2016 - 05.2019

I assisted customers with their Costco Credit card accounts.

Customer Service Representative

Expert Global Solutions Inc
01.2013 - 01.2016

I started out as a representative for H and R block. I set up tax office appointments for customers. After approximately a year, I was transferred to Home Depot where I specialized in sales and customer service.

Car Detailer

Octopus Carwash
08.2011 - 01.2013

My primary responsibility was drying cars and applying tire shine to all the vehicles leaving the automated cleaner.I also spent a large amount of time detailing cars bumper to bumper.

Peer Mentor Volunteer

Pima Prevention Partnership
06.2008 - 07.2010

My primary responsibility during this position was to be a teachers assistant and student mentor. I helped setup activities for the classmates to do, and helped them along the way. This was a volunteer position lasting one month out of each year during the summer until I was eighteen.

Education

High School Diploma -

St. Augustine Catholic High School

Liberal Arts Degree in Progress -

Pima Community College
Tucson, AZ

Skills

  • Good Communication
  • Leadership
  • Active Listener
  • Quick Learner
  • Patient Teacher
  • Punctual
  • Dedicated
  • Problem Solver

Timeline

Customer Service Specialist

OptumRx
08.2021 - Current

Customer Service Representative

Citibank
11.2016 - 05.2019

Customer Service Representative

Expert Global Solutions Inc
01.2013 - 01.2016

Car Detailer

Octopus Carwash
08.2011 - 01.2013

Peer Mentor Volunteer

Pima Prevention Partnership
06.2008 - 07.2010

High School Diploma -

St. Augustine Catholic High School

Liberal Arts Degree in Progress -

Pima Community College