Cory Hearnsberger
Urbanna
Summary
Qualified Transit Director with 9 years of experience in human services through a variety of programs in mobility solutions. Skilled in developing and implementing mobility programs that enhance operational efficiency. Demonstrated expertise in user training and support, along with proficiency in troubleshooting mobility issues.
Overview
15
15
years of professional experience
Work History
Mobility Specialist
Bay Transit
03.2024 - Current
- Identified areas of improvement within existing transit systems, leading to an enhanced user experience over time.
- Fostered a positive work environment through effective team management and clear communication channels.
- Achieved high levels of customer satisfaction through regular surveys, addressing issues promptly, and implementing service improvements based on feedback received.
- Championed innovative technology solutions such as real-time tracking or mobile applications for increased rider convenience, enhancing the overall user experience.
- Streamlined internal processes through the adoption of advanced technology tools, boosting overall operational efficiency in the organization.
- Collaborated with cross-functional teams to design innovative mobility programs, meeting diverse client needs.
- Managed budgets and resources effectively, resulting in successful completion of mobility projects within allocated funds.
- Developed strategic partnerships with external stakeholders to further enhance regional mobility offerings.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
New Freedom Mobilility Management Coordinator
Bay Transit
11.2015 - 02.2024
- Formulated strategic plans that aligned with overall company objectives, translating into measurable goals for each department under my supervision.
- Drove continuous improvement initiatives across all facets of the organization to foster a culture of excellence in service delivery and performance standards.
- Reduced departmental expenses significantly by identifying cost-saving opportunities without compromising quality or performance.
- Developed the skills of my team members through ongoing training, mentorship, and coaching sessions which resulted in increased capabilities and overall effectiveness.
- Conducted thorough risk assessments before embarking on any new venture or investment ensuring proper due diligence was completed and potential obstacles were anticipated.
- Built lasting relationships with clients through exceptional service delivery combined with a deep understanding of their unique needs resulting in increased repeat business rates.
- Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Assistant Pastor
Remlik Wesleyan Church
05.2010 - 12.2023
- Provided pastoral care to congregants through one-on-one counseling sessions, addressing their spiritual and emotional needs.
- Supported congregants during life transitions like marriage, baptism, or funerals through personalized pastoral services.
- Mentored junior pastors, providing guidance on effective sermon preparation and delivery techniques.
- Enhanced congregation engagement by incorporating multimedia presentations and relatable stories into sermons.
- Participated in community outreach activities such as food drives and disaster relief efforts, demonstrating the church''s commitment to social responsibility.
- Assisted in managing church budget and finances, ensuring responsible stewardship of resources to support ongoing ministry efforts.
- Collaborated with church leaders to organize and execute successful fundraising events for various ministry projects.
- Offered support to families experiencing difficulties, connecting them with appropriate resources within the congregation or broader community.
- Assisted with the creation of marketing materials for church events, attracting new attendees while maintaining current membership levels.
- Developed engaging youth programs, fostering a strong sense of belonging and spiritual growth among young members.
- Assisted senior pastor in developing and implementing new outreach programs for increased community involvement.
- Led programs such as worship, study, fellowship, and service opportunities.
- Oversaw administration and management of all areas of ministry.
Education
B.S. - Religion
Liberty University
Lynchburg, Virginia10.2014
A.A. - Religion
Liberty University
Lynchburg, Virginia03.2009
Skills
- Transportation planning
- Innovative thinking
- Route optimization
- Budget development
- Public transportation expertise
- Route planning
- Cross-functional team leadership
- Teamwork and collaboration
- Time management
- Attention to detail
- Active listening
- Detail-oriented
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of Fixed Route with Route Match.
- Resolved product issue through consumer testing.
- With an operating budget of $250,000 we were able to help 4,800 riders within a calendar year
- 2023 Bay Aging Leadership Institute graduate
- Achieved less N/A for New Freedom by completing using a detailed spreadsheet and having riders get their request in as soon as possible with accuracy and efficiency.
Timeline
Mobility Specialist
Bay Transit
03.2024 - Current
New Freedom Mobilility Management Coordinator
Bay Transit
11.2015 - 02.2024
Assistant Pastor
Remlik Wesleyan Church
05.2010 - 12.2023
A.A. - Religion
Liberty University
B.S. - Religion
Liberty University
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