Cory Hedwall
Castaic,CA
Summary
Focused Project Manager adept at planning, directing and improving operations in the Department of Medicine. Experienced in directing medical staff and physicians keeping efficient workflows in accordance with UCLA standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing pragmatic solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
Work History
Project Manager, Department of Medicine Quality
UCLA HEALTH
07.2021 - Current
- Lead projects and provide project management for multiple operational programs within the scope of DoM Quality
- Inbasket Management and Population-health Ambulatory Care Team (IMPACT) Pilot: The IMPACT pilot will enhance Team-based Care in Ambulatory clinics by integrating Nurse Practitioners and Registered Nurses into clinics with the goal of reducing physician inbasket burden, increasing care gap closures, and improving HCC/RAF scores while simultaneously improving the quality of care we provide our patients
- Ambulatory Care Leadership Forum (ACLF): The Ambulatory Care Leadership Forum (ACLF) unites local and regional leaders from across our growing primary care network to the improve quality of care and foster a culture of excellence. Uniting and developing healthcare leaders has been shown to deliver better patient outcomes, improve patient satisfaction, and enhance provider and team experience
Management Services Officer III
UCLA HEALTH
04.2020 - 06.2021
- Manage daily operations of 4 clinics including Primary Care, Specialty Care, East/West Medicine and Pediatrics (CPN)
- Provide leadership and guidance to 40+ staff members and up to 20 physicians
- Implement workflows to improve clinic efficiency and effectiveness to improve quality of patient care
- Adapt practices throughout the challenges presented by the Covid-19 pandemic
- Manage a Covid-19 vaccine site to ensure safe and efficient operations given the relatively quick implementation guidelines
Management Services Officer I
UCLA HEALTH
07.2018 - 04.2020
- Oversee operations of a high-volume primary care clinic including 7 physicians, clinical nutritionist, 6 medical assistants, LVN Supervisor, and 8 administrative support staff
- Within first 6 months, effectively improved clinic performance from being ranked 23rd to 6th overall according to UCLA operations dashboard metrics
- Improved clinic efficiency by adjusting internal workflows and building additional workstations
- Addressed long standing internal challenges including morale, relationship with various partnering departments, and physician/staff relations
- Implemented employee recognition program and fostered professional development
- Increased Front End Revenue Cycle metrics by as much as 40% by making training and development a priority within the clinic
- Fortified adherence to Clinical Ambulatory Nursing Policies by enforcing accountability and defining clear roles and responsibilities
Administrative Assistant III, Physician Support Representative
UCLA HEALTH
12.2016 - 07.2018
- Effectively manage personal workflows to improve efficiency and allow myself to take on increased responsibilities such as cash reconciliation for primary care and specialties clinic
- Perform administrative support activities for multiple physicians from various specialties
- Manage in-basket messages, refill requests, advice requests, staff messages, and patient communications
- Verify patient’s insurance eligibility, benefits and pre-certifications for procedures
- Process referrals for multiple insurance companies and medical specialties
- Manage physician schedules and act as liaison to front desk staff and physicians
Administrative Assistant III
UCLA HEALTH
05.2016 - 12.2016
- Provide exceptional administrative and patient care support to various ambulatory practices, including Family Practice, Urgent Care, Specialties and Surgery Centers
- Assist in coordinating patient flow throughout the clinic, from registration to discharge
- Support different teams/ practices to cover illnesses, holidays, and leaves of absence
- Execute duties with a highly flexible, enthusiastic and proactive approach
- Accurately input and verify patient insurance information, demographics and necessary paperwork.
Administrative Coordinator
THE INSTITUTE FOR APPLIED BEHAVIOR ANALYSIS
02.2012 - 04.2016
- Oversee daily operations of Child and Adolescent Services division to ensure optimal function throughout all departments
- Work along all levels of staff including Executives, Directors, Management, Administrative and Clinical staff members
- Coach management level staff on best practices
- Acknowledgements, conflict resolution, supervision meetings, performance reviews
- Perform divisional level Human Resources and Payroll functions: Recruiting, on boarding and terminations, organizing retention events, oversee disciplinary action, audit and approve timesheets, coordinate and process Worker’s Compensation claims, approve Leave of Absence requests, create and revise divisional Policies and Procedures Manual, track and coach direct staff on P&P adherence
- Office management: Office supply ordering and inventory, facility management and maintenance, vendor relations, coordinate office expansion opportunities with realtors and brokers
Associate Behavior Consultant
THE CONWAY AGENCY
03.2010 - 10.2011
- Provide one-on-one behavioral therapy to children diagnosed with Autism and various developmental disorders
- Implement supervisor designed Behavior Intervention Plans using the principals of ABA therapy
- Aide in the design and implementation of behavioral and educational programs to enhance quality of life for clients in their home and community; including training family members, and outside professionals in best care practice for the individuals served
- Perform relevant administrative task such as maintaining client files, data spreadsheets, create monthly update reports for supervisor, email weekly updates for supervisor, copy necessary forms, organize client records
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UTBachelor of Science - Business Management
California State University - Northridge
Northridge, CAAssociate of Science - Business Administration
Antelope Valley College
Lancaster, CAAssociate of Arts - Social and Behavioral Science
Antelope Valley College
Lancaster, CASkills
- Microsoft Office: Advanced knowledge of Excel, PowerPoint, Word, Outlook
- Electronic Medical Records Systems: Epic/CareConnect, RightFax, iCap
- Staff Training
- Internet Research
- Administrative Duties
- Presentations and Recommendations
- Project Planning
- Special Project Coordination
- Meeting Support
- Staff Retention
- Project Management
- Business Operations
- Staff Management
Timeline
Project Manager, Department of Medicine Quality
UCLA HEALTH
07.2021 - Current
Management Services Officer III
UCLA HEALTH
04.2020 - 06.2021
Management Services Officer I
UCLA HEALTH
07.2018 - 04.2020
Administrative Assistant III, Physician Support Representative
UCLA HEALTH
12.2016 - 07.2018
Administrative Assistant III
UCLA HEALTH
05.2016 - 12.2016
Administrative Coordinator
THE INSTITUTE FOR APPLIED BEHAVIOR ANALYSIS
02.2012 - 04.2016
Associate Behavior Consultant
THE CONWAY AGENCY
03.2010 - 10.2011
MBA - Business Administration
Western Governors University
Bachelor of Science - Business Management
California State University - Northridge
Associate of Science - Business Administration
Antelope Valley College
Associate of Arts - Social and Behavioral Science
Antelope Valley College
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