Cory Helm
Orlando
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding the highest customer service standards and safe food handling practices. Well-versed mixologist with a diverse menu of memorized drink recipes.
Overview
7
7
years of professional experience
Work History
Bartender
Walt Disney World
11.2022 - Current
- Leveraged multitasking and customer service skills in a fast-paced environment while delivering service to over 1,400 customers weekly
- Developed unique drink and cocktail offerings for seasonal items
- Maintained cash drawer, stocking coolers, and cleanliness of workspace
- Attended 60+ hours of training to obtain facility education knowledge and maintain alcohol-serving laws and regulations
- Handled difficult and inappropriate guests with grace and professionalism while creating an environment that inspired repeat customers.
Tasting Room Attendant
Cooper's Hawk
11.2022 - Current
- Worked and maintained a tasting room in one of the city's top-rated restaurants
- Implemented staff training programs to increase wine knowledge and better serve our customers
- Attended 60+ hours of training to develop wine pairing, liquor, beer, and cocktail expertise
- Coordinated specialty wine dinners to showcase new wines and pairings
- Carried on friendly conversations with guests and provided wine knowledge on our diverse wine selection (over 50 bottles list)
- Achieved wine club membership goals on a monthly and quarterly basis.
Bartender/ Bottle Room Lead
Bronze Kingdom
01.2018 - 06.2022
- Served bar patrons ordered drinks, including beer, wine, liquors, and mixed cocktails
- Implemented and trained MICROS point of service (POS) system to process orders and reports
- Maintained bottle room sales and inventory audits for special events
- Trained bottle servers on pricing, promotions, and up-sell items
- Provided wine education on South African wines to patrons and fellow team members
- Stocked inventories and handled over 130 supply items for all bar areas.
Education
Sommelier Certification - Level 1 Sommelier
Cooper's Hawk
Chicago, IL01.2024
Bachelor of Arts - Fashion Design
Kent State University
Kent, OH01.2002
Skills
- Alcohol Serving Laws and Standards
- Wine & Food Pairing
- Beverage Recipe Knowledge
- POS System
- Health codes compliance
- Payment Processing
- Preparing garnishes
- Creative Mixology & Classic cocktails
- Customer service expertise
- New Hire Training
Timeline
Bartender
Walt Disney World
11.2022 - Current
Tasting Room Attendant
Cooper's Hawk
11.2022 - Current
Bartender/ Bottle Room Lead
Bronze Kingdom
01.2018 - 06.2022
Sommelier Certification - Level 1 Sommelier
Cooper's Hawk
Bachelor of Arts - Fashion Design
Kent State University
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