Cory Houchin
Indianapolis,IN
Summary
Experienced and accomplished supervisor adept at motivating and fostering positive team dynamics to achieve ambitious goals. Dedicated to cultivating an open and communicative culture that empowers employees to actively contribute to the company\'s overall success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Supervisor
GEICO
10.2022 - Current
- Lead team ranked at top 90% nationally (7 quarters) for productivity and customer service
- Target team of 8-12 adjusters' areas of opportunity using data analytical skills, Excel knowledge, and PowerBI to drive individual growth
- Coach adjusters through career advancement and promotion to upper-level claims positions
Bodily Injury Claims Adjuster
GEICO
01.2020 - 10.2022
- Handled represented and unrepresented bodily injury claims
- Maintained accurate and timely communication with policyholders, attorneys, claimants, adverse carriers, and other interested parties in accordance with legal and regulatory standards
- Evaluated cases and established adequate and timely reserves according to company guidelines
- Achieved 100% file quality, 100% call negotiation quality, and top closures in the region
Auto Claims Adjuster
GEICO
04.2018 - 01.2020
- Ensured Property Damage and First Party Medical claims were paid out in a timely manner to appropriate parties
- Moved claims to closure quickly and accurately by maintaining a diary of recurring activities
- Communicated with relevant parties in a timely manner regarding the status of claims
- Interviewed policy holders, gathered evidence, and used third parties as needed to determine if appropriate to afford, disclaim, or deny coverage
- Recognized fraudulent claims activity meriting an SIU referral or referral to law enforcement or regulatory agencies
Business Operations Manager
Old Navy
11.2014 - 04.2018
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
Education
High School Diploma -
Center Grove High School
Skills
- Claims Mediation
- Training & Development
- Customer Service
- Claims Management
- Project Implementation
- Conflict Resolution
- Data Analysis
- Compliance Oversight
- Negotiation
Certification
- Independent Insurance Adjuster, Resident, Indiana
- Insurance Adjuster, Non-Resident, Kentucky, South Carolina, North Carolina, Louisiana
Timeline
Claims Supervisor
GEICO
10.2022 - Current
Bodily Injury Claims Adjuster
GEICO
01.2020 - 10.2022
Auto Claims Adjuster
GEICO
04.2018 - 01.2020
Business Operations Manager
Old Navy
11.2014 - 04.2018
High School Diploma -
Center Grove High School
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