Cory Houser

Manage/Implement multiple infrastructure and vendor roll-out projects simultaneously, while planning and/or adjusting processes to ensure remediation and continuously evolving security requirements.

• Design and implement dynamic routing policies utilizing OSPF, (e/i)BGP, route redistribution.
• Voice services – VoIP: Avaya, Cisco Call Manager; HDX Conferencing securit
• Microsoft Azure and AWS development Design, support related issues for route and IP transit services
• Designed, managed and implemented recovery services, processes with mail end-point integrity (Symantec End Point protection)
• Re-Engineered existing Dell m1000e chassis, Force10 SAN switching, Compellent storage and Palo Alto interior firewalls enhancing existing IPTABLE security zone separation
• Designed tiered management networks enhancing secured access for all employee and vendor terminations (creating company direct SaaS solution)

ITPM

• Manage highly visible, revenue dependent Infrastructure projects ensuring resource availability, readiness and budget awareness to further business continuity objectives
• Managed all related Data Center migration projects, service delivery and service order agreement.
• Reviewed recovery service options, negotiating NRC/MRC with multiple vendors reducing delivery and circuit cost by 32% while greatly enhancing service offerings
• Manage multiple Storage projects utilizing mixed resources and partner endpoints to provide a 10% efficiency increase and 5% reduced budget due to improving project delivery timeframe
• Test, recommend and implement multi-factor authentication tools and process (token, certificate, user/pass) services for all user logging, administration and secured access to all devices
• Cisco ISE, JunOS Space, Tacacs, Radius, Soft/Hard tokens (RSA, Iron Key, CA Arcot), Microsoft MFA solutions
• Implement and manage dynamic routing protocols for all Core and Campus distribution route/switch areas
• Configure various blends of RIP, OSPF, EIGRP, VRRP, HSRP, VIP, iBGP/eBGP, LISP on all devices for all company locations (over 100 remote facilities and main Corp, Colo and DR environment)
• Work with providers to provide LOA, route advertisement and rWhois servers for reporting
• 24/7/365 on call for all s
• Prepared and developed security response documentation and team for pre and post incidents
• Redesigned/Engineered existing Disaster recovery solution for IP redistribution between sites allowing for multi-homed site failover, replication and «instant on recovery», reducing cost and overall overhead
• Developed PCI-DSS framework, policy creation, user acceptance and endpoint security processes
• Assist with proper incident, disaster and security mitigation and response plans/processes utilizing FIPS/NIST, COBIT framework for service delivery framework
• Led planning and technical design counsel for routine operations and special projects.

Manage.Net 02/2008 - 01/2013

• Managed web based services for site hotel, POP/SMTP/IMAP mail server, DNS and MySQL; Network/Systems Engineer for enhanced add-on services and implementations activities
• Administered Apache/Tomcat web front end utilizing Free/Open BSD and Linux systems with MySQL backend; administered MySQL supporting proper backups and security for external integration clients
• Configured and Administered highly available recursive an authoritative BIND DNS server environment on Free/Open BSD platforms authoritative for 3,000+ zones
• Configured/Managed POP/SMTP/IMAP services for web accounts and standalone customers designing proprietary web interface for self-management
• Provide Pre and Post Sales support through guided business directives (Network, Security, Operations) taking scope and assisting with team processes for network/systems/application requirements

Famous Dave’s BBQ 01/2010 - 02/2011

• Assist with new IT organization restructure
• Reviewed and implemented enhanced monitoring services and identifying major gaps in reporting structure, securing/converging multiple WAN offerings for daily revenue reports
• Provided in depth technical expertise for a wide range of consulting solutions through proof of concept visualizations and demonstrations
• Provide support to Product Development to constantly enhance Service Delivery and expand Product Solutions

Testrac 04/2010 - 05/2011

• Create initial supporting documentation, diagrams and discovery information
• Assist with training and device implementation information for post sales support turnover

Geek Squad 08/2010 - 10/2013

• Provide pre-implementation configurations templates, best practice standards and upgrade process
• Provide custom pre/post sales solutions and implementations including but not limited to f5 Big-IP, Word Press, Backup/Restore, Google appliances, Cisco/Checkpoint tiered firewall solutions
• Review customers dynamic requirements for alternative datacenter sites building complete end to end solution for WAN | WAN Security integration.
• Assist in Network and Security Engineering activities for DR implementation/integration and future Active/Active Data Center configurations for all network, systems and application services
• Provide direct review and oversight of current Security Operations
• Perform Layer 2 and Layer 3 discovery creating Port Level Diagrams for Architect and Customer review of current “unknown” production environment
• Re-engineer statically routed environment for OSPF/(i)BGP integration for dynamic failover of environments
• Configure and design OSPF areas for continued deployment and future project
• Redistribute routes where needed
• Introduce “tiered” security concept with “transit” segments for better IDS/IDP inspection
• Implement 7l/5k/2k ToR/BoR switch/route from burn-in to production ready introducing transit security segments for IDP “detect points”
• Reviewed applications SLA's for migration planning to support network and security design providing re-engineering for project delivery deadlines
• Redesigned and migrated RFC1918 subnets for supernet route separation, OSPF design/deployment and route injection using Checkpoint, Juniper SSG and Cisco ASA core defense firewalls

Michael's Stores 03/2012 - 10/2014

• Reviewed Hyper converged chassis solutions implementing Net Scaler head end for tiered, load balanced security structure
• Developed new VLAN structure for security requirements for PCI compliance specifically aimed at obtaining auditor approval strategy (dedicated VLAN switching, DMZ allocated devices, circuit security, store-to-site data encryption)
• Configure and redesign Active/Active HQ and DR site areas for continued deployment, future egress redundancy, replication and failover
• Configure multi-site Active/Active ASR1002 site clusters deploying multi-homed P2P/VPN//DIA circuits supporting internal and external routing for each site multiple sites
• Recommend solution options for various locations providing a mixed delivery of options best suited for scalability and uptime
• Consulted and reengineered WAN solutions to provide redundant and alternating circuit coverage for various stores and kiosk
• Architectural redesign and re-Engineer for Network/Security Recovery services, leading implementations team for full DR solution at multiple Tier 1 Data centers
• Integrate Disaster Recovery model to active scaled HA data centers
• Internal use sites and a mix blend of external customer facing applications
• Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
• Designed and documented PCI Compliancy product offering for hosted customers

Pierce Eislen 06/2013 - 05/2014

• Lead network implementations team that integrated two large financial enterprise networks
• Analyzed existing networks, evaluated risks and challenges, developed temporary solutions implementing initial required connectivity
• Designed new addressing and network architectures accommodating the merged networks
• Lead support integration effort providing network support documentation, training and network systems integration for two large merging Data Centers

• Perform technical reviews with customers to achieve initial network scope
• Review Sales/SE services sold during pre-engagement activities
• Participate in customer kick-off capturing network scope detail and design requirements for Network Implementation activities ensuring customers systems/app needs are satisfied
• Manage weekly update meetings with PM, all project assigned engineers and customer technical POC providing updates
• Provide remote network implementations services (design, full configuration and post-implementation support) for all approved products based off customer scope captured in customer kick-off and detailed technical review meetings
• Create detailed Visio diagrams (PLD) for remote rack, stack and cabling
• Remotely configure all device blend (Cisco – any product, Juniper – all devices, F5 Big-IP LTM/GTM/3DNS, Checkpoint, Netscreen, Netscaler - via multiple console routers
• Design and Implement new/existing high revenue clients (top 10%) and expedite requests conforming to rigid deadlines
• Prioritize existing project load (20-40 various implementations) coordinating mixed project turn up deadlines of 15 (expedite)/30/60 day required implementations activities
• Subject Matter Expert for Cisco/Juniper devices working with product management team to develop and standardize new network product/service releases providing supporting documentation along with training for other network teams (SE, support and engineering)
• Tasked with taking new/updated Cisco, Juniper and additional network/security device (Palo Alto, F5) products/software releases standardizing for sales, implementation and support engineering
• Integrate multiple acquired Data Centers throughout Midwest and European territories by using broad standardization of management and core networks utilizing best practice scenarios and current infrastructure making upgrade recommendations with budget assignment
• Merge/integrate/create any existing DC networks with MPLS management backbone using various circuit methods enabling support integration from multiple geographic areas
• Standardize, document and train for Core/Distribution network enabling forecasting, support and implementation activities
• Assist with Support Engineering for multi-systems (Windows/Unix), SAN and Backup environments based on current Network Architecture
• Aid Systems and Storage teams with existing project load and support activities for EqualLogic, Compellent, XIV and a mixed W2k3/8 – Free/Open BSD, RedHat and Fedora environments providing external/internal DNS (AD/BIND), web services (Apache, Tomcat, MySQL), POP3/SMTP/IMAP and Exchange 2k3
• Managed monitored and reported incidents (Low, Medium, High, Critical) for all polled/trapped devices using mix of HP OpenView, SolarWinds, PRTG monitoring ticketed by Remedy, Service Desk(NOW)
• Assist in developing ongoing SLA’s, SOP’s, Processes (Change/Incident)
• Acted as direct escalation point for all reported incidents prior to incident reprioritization (next point Tier 3 Engineering)
• Managed/Mentored all direct report NOC and Support Engineers on all defined procedures and technical details
• Enterprise Network Integrations Engineer for newly purchased Data Centers