Summary
Overview
Work History
Education
Skills
Certificates
Personal Information
Timeline
Generic

CORY IVINS

Decatur,United States

Summary

IT Specialist and detail-oriented professional well experienced in customer support and software administration. Able to learn quickly and synthesize new networking technologies. Seeking to contribute my experience, training, and acquired skills within this company. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Software Engineer

Wrapz by Ace LLC.
Atlanta, GA
01.2006 - 01.2023
  • Radiator, Preventive maintenance, Alternator, Oil change, Oil filter replacement, Cold air intake replace, Wheel replacement, Battery replacement, Gas line replacement, Brake’s replacement, Rotor replacement
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Collaborated with cross-functional teams to ensure quality assurance throughout the development process.
  • Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
  • Researched emerging technologies for potential implementation in current products.
  • Analyzed solutions and coding fixes for software problems.
  • Conducted full lifecycle software development from planning to deployment and maintenance.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Updated software upon release of vendor patches to mitigate vulnerabilities.
  • Provided technical support to customers regarding product usage and troubleshooting issues.

Information Technology Specialist (INFOSEC)

Department of Defense- Aberdeen Proving Ground, MD
Aberdeen Proving Ground
10.2020 - 06.2022
  • Provide direct customer support to help resolve Anti-virus related security vulnerability issues that cannot be resolved through automated means
  • Assist in the evaluation of fiscal requirements for validity and sufficiency
  • Interface with customers to provide regulatory guidance on aspects of Cybersecurity
  • Install, configure, operate, and upgrade a variety of protective network appliances and application such as firewalls, intrusion detection and protection systems, web filtering devices, and other similar devices as necessary
  • Asses the security posture of classified and unclassified IS with respect to Anti-Virus protection using a variety of automated tools.

HVAC installation Assistant Manager

Facility Automation Solutions
Fort Stewart, Ga
07.2019 - 10.2020
  • Maintain, repair, and install electrical systems, services and equipment for the hospital (WINN Army community)
  • Maintain and provide safe condition and operation of all electrical fixtures and systems.

Help Desk Specialist

Information Management Division
Fort Stewart, GA
04.2018 - 07.2019
  • Working with customers via email or telephone patiently extracting knowledge of the issue to determine the real root of the problem
  • Using networking knowledge and (OSI) model basic concepts, also using skills to work with and troubleshoot issues with Blue Force Tracker (BFT)
  • Ensuring Help Desk tracking and asset information is accurate
  • Installing operating systems, network systems, applications, protocols, and equipment
  • Applying customer support concepts and practices, and new customer support technologies, applying customer support concepts and methods, procedures for troubleshooting and recovering systems and files possessing in depth knowledge of the organization's Information Technology infrastructure, applying Information Technology methods and procedures for documenting problem resolution, troubleshooting and data analysis techniques
  • Documenting solutions to problems and recommending fundamental changes to system configurations to prevent recurrences
  • Evaluating usage patterns and recommend methods for improving the functionality of the problem resolution knowledge base
  • Providing methods and procedures for coordinating customer support activities to receive, respond to, and resolve customer issues
  • Preparing routine workload report
  • Reviewing IT Service requests and tickets; troubleshoots and resolves advance technical issues to the extent possible
  • Ensuring data closets are organized when adding or removing patch cabling.

25U Signal System Support Specialist (NCOIC/Manager)

U.S. Army
01.2011 - 01.2018
  • Preventive maintenance on HUMVEE, MRAP, 2 ton diesel truck

25U Signal System Support Specialist (NCOIC/Manager)

U.S. Army – Smith Barracks
11.2015 - 06.2016
  • Communicated urgent orders and directions effectively to platoons of 8 to 12
  • Surveyed and analyzed terrain to determine optimum equipment placement and use
  • Defined and maintained network architecture and infrastructure
  • Configured and optimized network servers, hubs, routers, and switches
  • Monitored network capacity and performance
  • Diagnosed and resolved network problems
  • Developed policies and procedures to ensure information systems reliability and accessibility, and to prevent and defend against unauthorized access to systems, networks, and data
  • Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs
  • Conducted systems security evaluations, audits, and reviews
  • Recommended new or revised operating procedures and controls to meet the operating requirements for system users
  • Maintained and supported systems configuration related to moves, adds and changes (MAC)
  • Participated in network and systems design to ensure implementation of appropriate systems security policies
  • Assessed security events to determine impact and implementing corrective actions
  • Maintained 100% accountability of all assigned equipment worth more than $53 thousand
  • Deployed and served in Afghanistan during Operation Enduring Freedom, 2014
  • Provided on the job customer support and IT and Help Desk technical training to lower graded IT Specialists and soldiers
  • Communicated orally and in writing with fellow soldiers to gain understanding of technical problems
  • Identified and broke down problems using structured problem resolution approaches, and worked with network specialists, applications developers, system administrators and security specialists to prevent recurring problems
  • Set up and managed complex software solutions in a large organizational environment
  • Assisted or led in physical equipment deployment efforts as well as technical compliance.

25U Signal Support Systems Specialist

U.S. Army - Fort Drum, NY
05.2012 - 11.2015
  • Provided technical support for networking infrastructure, desktop systems, and business mobile phones
  • Developed and maintained problem tracking and resolution databases
  • Responsible for installing, configuring and troubleshooting of US Government network automation equipment including computers, voice over Internet Protocol phones, printers and network shares on both Secret Internet Protocol Router Network and Non-secure Internet Protocol Router Network
  • Installed, tested, maintained, and upgraded network operating systems software
  • Ensured the rigorous application of information security and information assurance policies, principles, and practices in the delivery of network services
  • Maintained equipment valued in excess of one million dollars, including preventative maintenance checks and services, annual services and logs recording performed maintenance
  • Planned and scheduled the installation of new or modified hardware and operating systems and applications software
  • Resolved hardware and software interface problems
  • Maintained systems configuration, also managed the installation and integration of systems fixed, updated, and enhancements
  • Managed job related training for junior team members
  • Served as Unit Commanders Subject Matter Expert on matters related to automation and communications equipment capabilities
  • Deployed and served in Iraq and Afghanistan during 2014 and 2016
  • Provided a variety of IT customer support services essential to the effective performance of operating, network systems and applications, protocols, hardware and software
  • Provided group and one on one systems/software applications training to customers as required or requested.

Education

CompTIA Security -

General Columbia High School
01.2010

Skills

  • CUSTOMER SERVICE (10 years)
  • DISASTER RECOVERY (2 years)
  • FAST LEARNER (10 years)
  • FLASH (Less than 1 year)
  • GENERATORS (8 years)
  • Help Desk (8 years)
  • Desktop Support (8 years)
  • Microsoft suite (15 years)
  • Inventory Audit
  • Logistics management
  • Humvee management (8 years)
  • Smart devices
  • Vehicle repairs
  • Freight tracking
  • Blue Force tracker
  • Personal evil
  • Information Technology (15 years)
  • Work with all manner of electronic devices
  • Expert in disaster recovery
  • Skilled with working with and troubleshooting Blue Force Tracker (BFT)
  • Configured and tested AV and VTC equipment to meet specific requirements
  • Skilled multi-tasker
  • Skilled in TCP/IP and WAN
  • Great problem-solving skills
  • Fast learner
  • Flexible work schedule due to changing operational needs
  • Practiced high levels of computer literacy and very familiar with Microsoft Excel, Word, and Outlook
  • Strong organization and prioritizing skills
  • Prior office and clerical experience
  • Can sit or stand for periods in office as well as warehouse environment
  • Active Security clearance
  • Competitive
  • Rules and Regulations
  • Responsible
  • Time Management
  • Disciplined
  • Leadership Development

Certificates

  • Customer service expert
  • Adobe and Adobe Flash proficiency
  • Microsoft Certified Solutions Expert (MCSE)

Personal Information

Military Service Rank: E5/ Sergeant

Timeline

Information Technology Specialist (INFOSEC)

Department of Defense- Aberdeen Proving Ground, MD
10.2020 - 06.2022

HVAC installation Assistant Manager

Facility Automation Solutions
07.2019 - 10.2020

Help Desk Specialist

Information Management Division
04.2018 - 07.2019

25U Signal System Support Specialist (NCOIC/Manager)

U.S. Army – Smith Barracks
11.2015 - 06.2016

25U Signal Support Systems Specialist

U.S. Army - Fort Drum, NY
05.2012 - 11.2015

25U Signal System Support Specialist (NCOIC/Manager)

U.S. Army
01.2011 - 01.2018

Software Engineer

Wrapz by Ace LLC.
01.2006 - 01.2023

CompTIA Security -

General Columbia High School

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CORY IVINS