Cory Jacobs
Gahanna,OH
Summary
Motivated professional with a strong work ethic and proven adaptability in fast-paced environments. Demonstrates exceptional interpersonal skills and excels in customer service, multitasking, and time management. Consistently meets organizational needs through effective practices and thrives under pressure, delivering high-quality results. Seeking entry-level opportunities to leverage skills and contribute to company success.
Overview
16
16
years of professional experience
Work History
Associate II, Warehouse Ops
Cardinal Health
Columbus, OH
01.2024 - Current
- Executed daily duties with precision and efficiency.
- Organized and prioritized tasks to meet service objectives.
- Operated forklifts and pallet jacks for effective bulk picking.
- Accurately selected products based on specific order criteria.
- Maintained cleanliness and organization in warehouse environments.
- Followed safety guidelines to uphold a secure workplace.
- Utilized barcode scanners to locate and retrieve items accurately.
- Verified order accuracy against pick tickets to ensure completeness.
Receiving Supervisor
Bjs Wholesales Club
New Albany, OH
10.2022 - 12.2023
- Oversaw receiving operations, ensuring accurate inventory records and compliance with specifications.
- Inspected incoming shipments to guarantee quality standards.
- Collaborated with vendors to promptly resolve shipment discrepancies.
- Maintained proper documentation for all received goods and materials.
- Managed return processes for damaged or incorrect items, including organizing replacements.
- Implemented barcode scanning systems to enhance accuracy in shipment tracking.
- Supervised regular inventory counts, guaranteeing precision and accountability.
- Operated equipment such as forklifts and hand trucks for efficient goods handling.
Service Advisor
Lindsay Acura
Columbus, OH
04.2017 - 10.2021
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments, managing daily technician schedules efficiently.
- Communicated service updates to customers throughout repair processes.
- Ensured documentation accuracy of vehicle service history and customer interactions.
- Collaborated with technicians to troubleshoot issues and deliver effective solutions.
- Handled customer complaints professionally, achieving high satisfaction rates.
- Educated customers on vehicle care, warranty services, and available products.
- Prepared invoices for services rendered and collected payments promptly.
Auto Service Technician
NTB-National Tire & Battery
Columbus, OH
03.2014 - 02.2017
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Performed routine maintenance tasks, including oil changes and tire rotations.
- Repaired electrical systems, ensuring compliance with safety standards.
- Educated clients on vehicle care and maintenance practices.
- Completed thorough vehicle inspections of brakes, belts, and hoses.
- Serviced air conditioning systems by checking refrigerant levels and recharging.
- Installed batteries, wiper blades, and bulbs with appropriate parts.
- Operated hand tools safely to perform repairs and maintenance.
Sales Associate
Home Depot
Columbus, OH
02.2013 - 01.2014
- Assisted customers with product selection for home improvement projects.
- Maintained organized sales floor to enhance shopping experience.
- Restocked shelves and ensured inventory accuracy throughout store.
- Collaborated with team members to achieve daily sales targets.
- Resolved customer inquiries and complaints promptly and professionally.
- Supported merchandising by arranging displays according to company guidelines.
- Greeted customers, providing exceptional service and product advice.
- Conducted regular inventories to monitor stock levels.
Collections Agent
American Express
Columbus, OH
01.2010 - 12.2012
- Managed collections process for delinquent accounts to maximize recovery efforts.
- Negotiated payment arrangements with customers to resolve disputes effectively.
- Utilized CRM software to monitor account statuses and customer interactions.
- Analyzed customer payment histories to identify trends and patterns in behavior.
- Educated customers on credit policies and available payment options.
- Mentored junior agents on effective communication techniques for customer engagement.
- Processed payments via credit cards, online banking, and cash transactions.
- Maintained accurate records of customer contact attempts and account updates in database.
Education
Associate of Science - Automotive Service Management
Columbus State Community College
Columbus, OH10-2016
Skills
- Inventory management and order verification
- Barcode scanning and POS operation
- Forklift operation and equipment maintenance
- Quality inspection and safety compliance
- Customer service and interaction
- Problem solving and conflict resolution
- Effective communication and documentation accuracy
- Time management and process optimization
- Collaborative teamwork and leadership skills
- Attention to detail and reliability
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate II, Warehouse Ops
Cardinal Health
01.2024 - Current
Receiving Supervisor
Bjs Wholesales Club
10.2022 - 12.2023
Service Advisor
Lindsay Acura
04.2017 - 10.2021
Auto Service Technician
NTB-National Tire & Battery
03.2014 - 02.2017
Sales Associate
Home Depot
02.2013 - 01.2014
Collections Agent
American Express
01.2010 - 12.2012
Associate of Science - Automotive Service Management
Columbus State Community College
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