Cory J. Hancsarik

With nearly 20 years of remote work experience, I aim to transform Customer Success into a strategic asset rather than merely satisfying customers. In the past 4.5 years, I have developed a robust account management framework using Salesforce CRM reporting and planning. This framework not only ensures retention and adoption but also drives financial growth, achieving a 15% increase in overall account retention and a 20% growth in adoption rates across managed portfolios. Leveraging my expertise in cloud-native technologies, generative AI, and advanced SaaS solutions, I consistently empower clients to optimize their operations, contributing to a 30% reduction in operational costs for clients through the implementation of tailored solutions. My strategies are rooted in a comprehensive understanding of API integrations through AWS, Docker, and Kubernetes technology, enabling clients to automate processes, reduce costs, and achieve scalable expansion. This approach has led to a 25% improvement in deployment times and a 40% reduction in system downtimes, allowing clients to scale effectively while maintaining service reliability.

As a diligent [Desired Position] with a background in driving customer satisfaction and retention, I excel in managing customer relationships and leading initiatives to enhance client engagement. My efforts have led to a 10% increase in client engagement metrics, including improved satisfaction and a 15% improvement in Net Promoter Scores (NPS). Possessing strong problem-solving skills and effective communication, I ensure customer success by reducing churn by 20% annually and continuously increasing client lifetime value (CLV).

Boys and Girls Club of America (Southern California)