Cory Jorge

Sales and Service Representative

Galpin Auto Sports

Van Nuys, CA

01.2010 - 06.2024

Greeted customers and addressed their needs in a professional manner.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Maintained records of customer interactions and transactions.
Assisted with scheduling appointments for service work to be performed on vehicles.
Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Provided technical support to customers over the phone and in person.
Maintained accurate records of service calls, repairs, and parts used.
Diagnosed problems and determined solutions for various customer issues.
Performed onsite repair of equipment at customer locations.
Installed new systems according to manufacturer specifications.
Conducted preventive maintenance on a variety of machines and systems.
Developed customer relationships through active listening and responding to customer needs.
Provided customers with detailed information about car features, pricing, financing options and warranties.
Greeted customers in a friendly manner and conducted follow-up calls after sales.
Performed test drives with customers to demonstrate vehicle performance capabilities.
Assisted customers in selecting the right car for their budget and lifestyle.
Maintained accurate records of all sales transactions and filed paperwork promptly.
Negotiated prices with customers to ensure maximum profitability for the dealership.
Demonstrated knowledge of automotive parts, systems, accessories and services offered by the dealership.
Collaborated with colleagues to provide excellent customer service experience.