Cory Kammerer
Bettendorf,IA
Summary
Experienced Business Owner with exceptional background spent in the sales and installation of the Satellite TV Industry. Proven leader with success working in most demanding environments. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
Business Owner / Sales Manager
Satellite Plus
Bettendorf, IA
01.2012 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Provided exceptional customer service to customers, increasing customer loyalty 99%.
- Determined best courses of action for company based on regional market trends and demands.
- Gave customers accurate quotes on satellite repair and installation packages .
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
Satellite Installer
Satellite Plus
Bettendorf, IA
07.2000 - Current
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
Satellite Manager
Galaxy One
Davenport, IA
01.2009 - 01.2012
- Gave customers accurate quotes on satellite repair and installation packages .
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Made numerous home visits to inspect, repair or install satellite systems.
- Set up and programmed devices and educated customers on use.
- Fed cables through access holes, attics and floor spaces.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Service Technician
Blue Grass Satellite
Davenport, IA
01.2004 - 01.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Outside Sales Manager
Frito Lay
Davenport, IA
01.2002 - 01.2005
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Managed territory budget to support development of regional and territory leads.
- Completed physical inventory counts each month.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Coordinated, collected and maintained vendor and organizational records.
- Managed [Type] inventory control software system to provide inventory level updates and reordering notices.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Sales Clerk
Truck Country
Davenport, IA
01.1999 - 01.2002
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
Shipping and Receiving Manager
Hawkeye International
Davenport, IA
01.1995 - 01.1999
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Determined most cost-effective procedures and routes for shipments.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Supported outside sales personnel on customer-related efforts and visits to grow sales.
- Rearranged parts department to better serve changing trends through [Action] and [Action].
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Pleasant Valley High School
Bettendorf, IASkills
- Budgeting and Cost Control
- Industry Expertise
- Customer Service
- Attention to Detail
- Approachable and Outgoing
- Telecommunications Systems
- Customer Satisfaction
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Customer Retention
Timeline
Business Owner / Sales Manager
Satellite Plus
01.2012 - Current
Satellite Manager
Galaxy One
01.2009 - 01.2012
Service Technician
Blue Grass Satellite
01.2004 - 01.2012
Outside Sales Manager
Frito Lay
01.2002 - 01.2005
Satellite Installer
Satellite Plus
07.2000 - Current
Sales Clerk
Truck Country
01.1999 - 01.2002
Shipping and Receiving Manager
Hawkeye International
01.1995 - 01.1999
High School Diploma -
Pleasant Valley High School
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