Summary
Overview
Work History
Education
Skills
Certification
Areas Of Expertise
References
Timeline
Generic

Cory Kim

San Antonio

Summary

Versatile professional with comprehensive experience in auto dealership operations, including sales, service, and parts. Extensive knowledge of vehicle functionality and dealership processes enhances team collaboration and effectiveness. Proven ability to adapt to various roles within the dealership environment, contributing to overall success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Auto Parts Counterperson

Ford of Boerne
San Antonio
07.2024 - 08.2025
  • Assisted customers in selecting appropriate auto parts and accessories.
  • Managed inventory levels and organized stock for efficient access.
  • Provided technical support and product knowledge to customers and staff.
  • Processed customer orders using point-of-sale systems accurately.
  • Collaborated with suppliers to ensure timely delivery of parts inventory.
  • Conducted regular inspections of stock for quality and compliance standards.
  • Trained new employees on store procedures and customer service techniques.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Operated point of sales and parts lookup computer systems.
  • Received, examined and reshelved returned parts.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Greeted customers and provided assistance with their inquiries.

Service Advisor

Quick Lane/ Ford of Boerne
Boerne
01.2024 - 06.2025
  • Documented service requests and communicated details to technicians promptly.
  • Managed customer records using dealership management software effectively.
  • Explained service recommendations clearly to customers, enhancing understanding and trust.
  • Maintained organized service area, improving overall workflow and efficiency.
  • Collaborated with technicians to resolve customer issues quickly and accurately.
  • Provided follow-up communication to ensure customer satisfaction after services performed.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.

Inventory Manager

Principle Auto
Boerne
12.2022 - 05.2025
  • Input invoices and uploaded photos of all new vehicles.
  • Maintained accurate records of all incoming vehicles, new and used and arranged lot to look professional and appealing to the customer eye.
  • Often delivered cars to customers and explained paperwork to sale cars on behalf of the salesman.

Assistant Service Manager

Principle Auto
Boerne
06.2023 - 12.2023
  • Met with customers on the service drive, greeted and wrote vehicle for services required.
  • Reviewed tech recommendations and reviewed prices of services with customers.
  • Followed up with customers after service to ensure a positive experience with guests.
  • Called long term customers daily with updates to diagnosis and part orders.
  • Called warranty companies to approve warranty work.
  • Checked on Car cases to ensure RO is completed correctly.

Delivery Expert

Dominoes
Boerne
11.2021 - 02.2023
  • Delivered orders to customers quickly.
  • Interacted with customers on phone and in-person.
  • Collected payments in cash, check and credit card.
  • Inspected orders before and after delivery to guarantee customer satisfaction.
  • Verified each delivery order with information on ticket.
  • Uphold company's standards in regard to uniform, grooming and appearance.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Planned delivery routes based on road and traffic conditions.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Obtained signatures from delivery recipients.
  • Recorded daily vehicle mileage and fuel usage.
  • Demonstrated proficiency to operate global positioning system software.
  • Loaded and unloaded boxes and packages to move to and from vehicle.
  • Navigated route to customer locations using GPS maps.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.

Fry Cook and Cashier

Raising Cane's
Boerne
09.2018 - 10.2021
  • Worked with the company for nearly 4 years reached highest possible position.
  • Under manager joined new restaurant opening team and traveled Texas training new hires and making sure new restaurants were ready to open learned and excelled at every position.
  • Received loaner vehicles from service drive cleaned and detailed returned vehicles checked in the returned cars entered and removed new and old cars from the fleet managed a fleet of 90-165 cars depending on the time of year checked out cars to customers.

Loaner Car Officer

Mercedes-Benz
Boerne
11.2017 - 07.2018
  • Received loaner vehicles from service drive cleaned and detailed returned vehicles checked in the returned cars entered and removed new and old cars from the fleet managed a fleet of 90-165 cars depending on the time of year checked out cars to customers.

Education

Skills

  • Route planning
  • Safe driving
  • GPS navigation
  • Vehicle inspections
  • Critical thinking
  • Troubleshooting
  • Decision-making
  • Computer skills
  • Basic math
  • Parts lookup
  • Point of sale
  • Inventory management
  • Product knowledge
  • Vehicle identification
  • Customer relationship management
  • Technical support
  • Effective communication
  • Problem solving
  • Employee training
  • Time management
  • Returns processing
  • Upselling strategies
  • Parts identification
  • Forklift operation
  • Clean driving record

Certification

  • Infiniti Certified
  • Hyundai Service Certified Expert level.
  • Ford Parts and Service Certified
  • Forklift Certified

Areas Of Expertise

  • Customer service
  • Sales
  • Customer care
  • Music

References

References available upon request.

Timeline

Auto Parts Counterperson

Ford of Boerne
07.2024 - 08.2025

Service Advisor

Quick Lane/ Ford of Boerne
01.2024 - 06.2025

Assistant Service Manager

Principle Auto
06.2023 - 12.2023

Inventory Manager

Principle Auto
12.2022 - 05.2025

Delivery Expert

Dominoes
11.2021 - 02.2023

Fry Cook and Cashier

Raising Cane's
09.2018 - 10.2021

Loaner Car Officer

Mercedes-Benz
11.2017 - 07.2018

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Cory Kim