Cory Lanham
Frame,WV
Summary
Versatile and results-driven professional with a proven track record at Alorica, excelling in customer service and resolution. Mastered technical support and complaint resolution, enhancing customer satisfaction significantly. Skilled in both system operations and interpersonal communication, consistently exceeding performance metrics through dedication and expertise.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
Charleston, WV
04.2023 - 07.2024
- Provided exceptional customer support through phone, email, and chat, addressing inquiries and resolving issues efficiently.
- Assisted customers in troubleshooting and resolving product or service issues, escalating complex cases as necessary.
- Maintained comprehensive knowledge of company products, services, and policies to offer accurate information and solutions.
- Processed orders, billing inquiries, and payments, ensuring accuracy and timely completion of transactions.
- Documented customer interactions and resolutions within CRM systems to maintain detailed records and support quality assurance efforts.
- Engaged customers to promote retention, providing solutions and recommending relevant products or services as needed.
- Consistently met or exceeded performance metrics, including response time, resolution rates, and customer satisfaction.
- Adhered to company policies and industry regulations, ensuring compliance in all customer interactions.
- Collaborated with team members and supervisors to enhance service delivery and streamline processes.
- Participated in ongoing training to stay updated on product changes and continuously improve customer service skills.
Behavioral Health Technician
Damous Psychological Services
South Charleston, WV
04.2022 - 04.2024
- Administered specific patient care protocols according to professional directives.
- Conducted routine checks and maintained accurate health records.
- Monitored and reported on health concerns.
- Created and sustained a secure environment.
- Managing crisis situations resulting in safer environments for patients and staff.
- Enhanced patient experience through empathetic interactions.
- Prompted health practitioners in urgent scenarios.
- Handled assessment processes complemented by executing numerous administrative tasks.
- Ensured strict confidentiality of patient information.
Resolution/Lead Specialist
Alorica
Charleston, WV
08.2020 - 04.2022
- Followed all company policies and procedures to deliver quality work
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs
- Handles various incoming and outgoing collections-focused phone calls
- Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
- Connects with existing and potential customers and aims to resolve inquiries related to receivables management
- Utilizes computer system to verify and document customer requests
- Talks to customers over the phone to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues that other consultants cannot resolve
Lawn Maintenance Laborer
Self-employeed
Kenna, WV
03.2018 - 12.2019
- Perform maintenance of lawns & gardens, and cleanups
- Perform all tasks of operations including but not limited to mowing, line trimming, blowing, leaf and debris removal, weeding, edging, hedging, raking and mulch installation
House Keeping/Kitchen Prep
Cedar Ridge Nursing Home
Charleston, WV
03.2018 - 04.2019
- Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Used downtime to prepare ingredients and restock supplies for expected busy periods
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service
Housekeeping Attendant
Charleston Area Medical Center Health System Inc
Charleston, WV
02.2017 - 03.2018
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned bathrooms with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Restocked room supplies such as facial tissues for personal touch with every job
- Slid beds aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Stripped and refinished hard surface floors to maintain quality condition and appearance
- Established and maintained clean and comfortable environments in professional buildings by vacuuming, cleaning windows and dusting
Key Holder/Cashier
Dollar General Store
Charleston, WV
02.2013 - 03.2018
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Performed as integral staff member in streamlining opening and closing procedures
- Operated cash register for cash, check and credit card transactions
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise
Education
Bachelor of Science - Clinical Psychology
Grand Canyon University
Phoenix, AZ11.2024
High School Diploma -
Freedom Christian Academy
Nitro, WV06.2013
Skills
- Stock Management
- Transaction Management
- Cleaning and sanitizing
- System Operations Technician
- Security Updates
- Software patches
- Integrated Systems Knowledge
- Installation
- System Hardware Setup
- Operating System Management
- Efficient Data Management
- Drawer Coordination
- Cash Management
- Staff Training
- Professional telephone demeanor
- Complaint Resolution
- Technical Support
Timeline
Customer Service Representative
Alorica
04.2023 - 07.2024
Behavioral Health Technician
Damous Psychological Services
04.2022 - 04.2024
Resolution/Lead Specialist
Alorica
08.2020 - 04.2022
Lawn Maintenance Laborer
Self-employeed
03.2018 - 12.2019
House Keeping/Kitchen Prep
Cedar Ridge Nursing Home
03.2018 - 04.2019
Housekeeping Attendant
Charleston Area Medical Center Health System Inc
02.2017 - 03.2018
Key Holder/Cashier
Dollar General Store
02.2013 - 03.2018
Bachelor of Science - Clinical Psychology
Grand Canyon University
High School Diploma -
Freedom Christian Academy
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Crystal ArbogastCrystal Arbogast
Homeopathy Consultant at Homeopathy By DesignHomeopathy Consultant at Homeopathy By Design