Cory Liguore

• Productively lead young admissions team to increase student population by 100 year over year as compared to 2019 despite Covid challenges
• Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
• Developed culture of excellence with focus on student coming first and providing over-the-top customer service experience
• Cultivated relationships with AZ Workforce, local Tribes and established new relationships with area High Schools
• Effectively led transition of team to remote environment due to Covid19
• Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
• Spearheaded project team within Leadership Development Program to exceed expectations of Executive Leadership Team and to prepare for advancement into Campus Director role
• Collaborated with Regional Director of Admissions to mentor new directors

• Effectively lead and develop Admissions/Sales teams from four locations to reach monthly campus enrollment goals resulting in YoY growth (56% increase in targeted program enrollments within 18 months).
• Collaborate daily with Campus Director of All Schools and CEO to discuss progress and address areas of opportunity
• Analyze and create projected budgets by month for all four schools.
• Implement and train team on process to improve all stages of sales cycle from inquiry to start.
• Partner with student services, financial aid and career services to ensure student support from start to employment.
• Incorporate procedures to increase efficiency in CRM system, customer service, compliance and performance management.
  
• Collaborate with marketing to increase quality of leads by analyzing lead conversions, tailoring advertising to target demographics and implementing email and texting strategies to lead base.
  
• Member of Annual IAIP Committee (Institutional Assessment & Improvement Planning) facilitating continued campus growth.
• Work with ACCSC accreditation auditors to ensure compliance and accreditation renewal.
• Establish, train and mentor new call center group to increase customer contact and follow up.
  
• Coordinate with IT personnel to improve CRM system to reduce inefficiencies. Ultimately assumed role as CRM system manager for all school databases.

• Inspire, train and mentor Admissions/Sales Team of new and veteran ECs/SSCs/ADRs to reach their individual goals within Success Factors by consistently analyzing team conversions and trends to tailor trainings and recognize areas of opportunity resulting in YoY growth (ex. 8.5% increase in commit rate FY16).
• Develop Team for behavioral competencies to realize lower turnover and increase in efficiencies and productivity. Created culture of student comes first and partnership recruiting
• Member of campus Executive Committee working with Academic Dean and Campus President to address faculty and staff matters to ensure key areas of admissions and high levels of customer service in all departments.
• Mentored by Interim Campus President to grow in my knowledge of campus operations.
• Recognized for team compliance, zero infractions during entire tenure
• Partnered with Financial Aid department to problem solve through student concerns.
• Established daily run rates to ensure Team weekly/monthly goals. Accurately calculated forecast of monthly plan.
• Collaborated with Nursing Department Chair for start up of LPN program including TEAS testing and tutoring, scheduling, acceptance process, program documentation requirements and audits with AZ Board of Nursing.
• Increased community involvement (Tucson Hispanic Chamber of Commerce, Women’s empowerment event w/Job Corps, Tohono O'odham event on the reservation)
  

Assistant Director of Admissions 2011-01 - 2012-03

• Successfully managed enrollment of students into specialized (capped) programs, including Occupational Therapy Assistant, Practical Nursing and Surgical Technology.
• Consistently exceeded my quarterly individual goals in every quarter since my hire date. In FY11 exceeded my new student start goal by 125%.
• Consistently exceeded expectations in my quarterly universal goals including ensuring 100% data accuracy & integrity in CampusVue both personally and by coaching others when deficiencies are recognized
• Lead team meetings and stand ups by collaborating with S/DOA to train on effective performance measures and sharing best practices.
• Competencies of credibility, work ethic and exceptional level of professionalism have been recognized by multiple members of executive committee on my campus and from several department chairs.
• Strong focus on teamwork demonstrated through my giving and receiving of feedback with our team and assisting in mentoring of new ADAs.

• Managed dedicated operations including 7 off-site facilities servicing Toyota and General Motors, staff of 25 to 30 dispatchers and over 500 company drivers.
• Developed effectiveness of staff by establishing performance expectations and standards and holding them accountable to meet this criterion.
• Personally launched two off-site operations including everything from facilities management and vendor negotiations, to staffing and training employees. Collaborated with customers to ensure operational success and stability.
• Interfaced with multiple levels of General Motors’ management team from all over North America to help in launch of new business and to access process improvement opportunities to ensure zero failures in new operation.
• Significantly cut operational costs by mentoring driver managers to improve inefficiencies within company including deadhead, out of route miles and driver turnover; Right-sizing operational team/staff (reduction in force) through planning and modification of work loads to ensure no disruption in operational effectiveness, including staffing and scheduling of all employees over 3 shifts of operations.

Project Manager

• Project manager for implementation of TMWSuite software, Responsible for setting up, modifying, applying and implementing this new dispatch and billing software program into company. Continually improving system and providing technical support to entire office staff when needed.
  

Operations Manager

• Consistently met or exceed metric standards of 98% on-time delivery set forth by our customers. This was accomplished by managing and training staff of 25 to 30 dispatchers and over 500 company drivers to meet customer’s expectations by enforcing current processes and/or making process improvements.
  

Customer Service Manager

• Organized and implemented all new customer accounts. Fostered 15 customer service reps and ensured customers received service they required.
  

ISO Certified Auditor

• As ISO certified auditor, performed various audits on company's certified processes to ensure continued compliance with ISO program.
  

GM Lansing Account Manager

• Regularly exceeded customer expectations as GM Lansing account manager. This included logistical analysis and route design and building multiple relationships with key figures in GM Lansing operation.