Summary
Overview
Work History
Education
Skills
Certification
Languages
Military Service
Timeline
Generic

Cory J. Marchand

Salisbury,MA

Summary

A security manager who leads with expertise, competence, and integrity. I have over 15 years of experience working, supervising and implementing security programs. Seeking an influential role to maintain our employee relations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Manager

Northeast Security, Inc.
09.2022 - Current
  • (Full Time) Managing client relations for approximately 20 security accounts in the Metro Boston area. Supervises and manages approximately 25 managers and 100 security officers. Ensures client satisfaction by conducting site visits and quality audits, and providing corrective action, to include conducting investigations and disciplinary actions as needed. Provides office support to account managers by advising them on critical situations, and assisting them with their recruiting needs. Provides clients with security management advice and guidance to ensure the safety of our staff and clients. Certified as a Red Cross CPR/AED and AVADE deescalation instructor to augment the readiness of our staff to appropriately respond to emergencies. Working with my clients to ensure meaningful and prosperous business relationships are maintained.

Security Account Manager

Northeast Security, Inc.
06.2021 - 09.2022
  • (Full Time) Duties are to manage unarmed security operations in a 700,000 square foot life science laboratory and retail facility. Conducts hiring interviews and recommends disciplinary action and rewards for personnel and supervisors assigned to me. Manages client relations to ensure professional business relationships and good faith are built. Amends site post orders in accordance with company policy and client requests with the approval of assigned Client Manager. Maintaining scheduling and ensuring payroll accuracy for a 24/7 operation. Creating security policies in regards to access control, key control, and visitor access. Nurse with building engineering team to ensure all maintenance issues and property damage are promptly reported and loss is mitigated. Participates in stakeholder meetings with the risk consultants to ensure security needs are being addressed and to seek how my security program can be improved.

Lieutenant/Supervisor

Paragon Systems, Inc.
Burlington, Boston, , MA
11.2019 - 06.2021
  • (Full Time) Provides security supervision for 11 federal facilities with a 38 Protective Security Officer guard force. Schedules over 1200 hours of labor per week, not including the scheduling contract required training. Managed the inputting of officers into the payroll system and handling payroll discrepancies in a timely manner. Approves/ denies Paid time off and fields sick calls. Proficient in use of Microsoft Office. Initiates disciplinary process for infractions conducted on post. Required to maintain all certifications as a Protective Security officer. Mitigated and handled issues that my officers had with the public and ensured an efficient, secure solution for any problems observed. Prepared HR paperwork for officers assigned to me to ensure employee needs are met and that their information was current in our records. Worked as a Lieutenant in the states of Massachusetts and Maine. Initiated Federal background checks by collecting and checking the packet for accuracy and completion. I ensured their personal identifiable information was secured. I also collected fingerprints utilizing the paper and ink method as part of the data collection. Was heavily involved in the sudden changes to service requirements due to the COVID 19 crisis. Our team ensured that the displaced officers received FT hours in accordance with the union Collective Bargaining Agreement and their seniority, resulting in no losses in coverage or security breaches. Collected and ensured accuracy of firearms transfers due to resignations, medical leaves and terminations with no errors, thefts or losses.

Sergeant/Supervisor

Paragon Systems, Inc.
08.2019 - 11.2019
  • (Full Time) Worked as a roaming supervisor that conducted inspections and equipment checks of the FPS/ MA federal contract. I ensured Protective Security Officers were in compliance with the client provided security manual and company appearance and conduct policies. Transported firearms and ammunition from regional headquarters to sites for issue and collection with no errors in accountability. Assisted Lieutenants and captains as needed with scheduling and supervisory coverage in the buildings. Mentored and assisted officers with how to approach the public in an empathetic manner, without compromising security, reducing the need for removals or altercations. Manned security posts as needed if there was a staffing shortage. Maintained all training requirements of a Protective Security Officer.

Protective Security Officer (PSO)

Paragon Systems, Inc.
05.2018 - 08.2019
  • (Full Time) Worked as a contracted armed security professional at the Federal Buildings in Massachusetts under the guise of the Federal Protective Service. Required training included firearms qualifications (handgun) (semi annual), Oleoresin Capsicum and baton (annual) National Weapons Detection Training Program (use of X-Ray machines, Hand Held Walk Through Metal Detectors) CPR/ First Aid, and AED (2 year certification). Other training included was use of force, deescalation techniques and report writing. Daily logs were written at every site worked and incident reports were prepared for all crimes, medical emergencies and other unusual activities observed. Ensured the Department of Homeland Security rules and regulations were followed and enforced, while maintaining an effort to not disrupt government operations in the performance of my duties. Worked and commuted in all weather conditions, holidays, weekends as needed. Ensured my appearance was to the highest standards to project confidence, knowledge and professionalism.

Education

Graduate Certificate - Human Resource Management

Southern New Hampshire University
Manchester, NH
06.2025

Bachelor of Science - Business Administration, Project Management

Southern New Hampshire University
Manchester, NH
12.2023

High school diploma - undefined

Essex Agricultural and Technical high School
Hawthorne, MA
06.2006

Skills

  • Negotiation
  • Relationship building
  • Leadership
  • Strong Work Ethic

Certification

  • NRA Certified Basic Pistol Instructor
  • MA License To Carry Firearms
  • AVADE DE Escalation Instructor
  • American Red Cross First Aid CPR/AED Instructor

Languages

English

Military Service

  • Branch: Army
  • Service Country: United States
  • Rank: Sergeant
  • June 2006 to March 2015
  • Served as an Infantryman and Chemical operations Specialist. (MOSs 11B and 74D) Attained the rank of Sergeant, have 1 deployment to Operation Enduring Freedom in 2009-10. Attended numerous technical and professional development schools to enhance my skills as a soldier and Non Commissioned Officer. As a Chemical Operations Specialist, I served in the 172nd Chemical company as part of the Defense Chemical, Biological, Radiological and Nuclear response mission. Received extensive training in mass casualty decontamination, the uses of chemical detection equipment, personal protective chemical equipment, and crowd control.

Timeline

Client Manager

Northeast Security, Inc.
09.2022 - Current

Security Account Manager

Northeast Security, Inc.
06.2021 - 09.2022

Lieutenant/Supervisor

Paragon Systems, Inc.
11.2019 - 06.2021

Sergeant/Supervisor

Paragon Systems, Inc.
08.2019 - 11.2019

Protective Security Officer (PSO)

Paragon Systems, Inc.
05.2018 - 08.2019

Bachelor of Science - Business Administration, Project Management

Southern New Hampshire University

High school diploma - undefined

Essex Agricultural and Technical high School

Graduate Certificate - Human Resource Management

Southern New Hampshire University

Similar Profiles

CREATE PROFILE