Cory Massey
Murfreesboro,TN
Summary
Highly skilled in food service and delivery, with a track record of providing exceptional customer experiences. Proficient in route optimization, time management, and problem-solving to ensure on-time deliveries and accurate order fulfillment. Adept at maintaining vehicle safety and performing equipment maintenance. Strong communicator with a passion for delivering top-notch service in both fast-paced restaurant environments and on the road.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx:Ground
02.2022 - Current
- Conducted pre-trip and post-trip vehicle inspections, reporting any issues promptly.
- Loaded and unloaded goods, ensuring proper handling and safety.
- Collaborated with dispatch to coordinate multiple deliveries within deadlines.
- Maintained accurate delivery records and obtained customer signatures when necessary.
- Demonstrated strong problem-solving skills to address unexpected delivery challenges.
- Handled cash and credit card transactions for COD (Cash on Delivery) orders.
Lead Driver/Trainer
Amazon
06.2020 - 02.2022
- Safely and timely delivered packages to various destinations.
- Maintained clean driving record with zero accidents or traffic violations.
- Utilized GPS and route optimization tools to plan efficient delivery routes.
- Assisted customers with inquiries and provided excellent service.
Assistant Manager
Little Caesars
07.2021 - 01.2022
- Handle cash and credit card payments, providing customers with correct change and receipts.
- Maintain a secure and organized cash drawer, balancing at end of each shift.
- Adhere to company cash handling policies and procedures.
- Follow food safety protocols to prevent contamination and ensure safety of food.
- Communicate with kitchen staff regarding special instructions and dietary restrictions.
- Respond to customer inquiries and resolve issues professionally and promptly.
- Promote special offers and upsell additional items to increase sales.
- Collect customer feedback and relay it to management for continuous improvement.
CSR
Papa John's
04.2021 - 06.2021
- Assist kitchen staff in preparing and packaging orders, ensuring correct toppings and condiments.
- Monitor order completeness and quality before delivery, reducing errors and complaints.
- Maintain cleanliness and organization in delivery vehicle and food storage areas.
- Handle cash and credit card payments, providing customers with correct change and receipts.
- Maintain a secure and organized cash drawer, balancing at end of each shift.
- Adhere to company cash handling policies and procedures.
- Respond to customer inquiries and resolve issues professionally and promptly.
- Promote special offers and upsell additional items to increase sales.
- Collect customer feedback and relay it to management for continuous improvement.
Assistant Manager
Checkers Drive-In Restaurants, Inc
04.2020 - 05.2020
- Oversee daily operations, ensuring smooth functioning of restaurant.
- Manage and lead staff members, including kitchen staff, cashiers, and servers.
- Create and maintain staff schedules, optimizing staffing levels for efficient service.
- Monitor inventory levels, place orders, and manage stock to prevent shortages and wastage.
- Maintain high standard of customer service, addressing customer inquiries and concerns.
- Train staff in customer service best practices, cultivating a customer-centric culture.
- Actively engage with customers, gather feedback, and implement improvements.
- Resolve customer complaints promptly and professionally, ensuring customer satisfaction.
- Ensure food preparation, cooking, and presentation adhere to established standards.
- Conduct regular inspections of kitchen cleanliness and hygiene, ensuring compliance with health and safety regulations.
- Train staff in food safety protocols and oversee proper food storage and handling.
- Collaborate with suppliers to source quality ingredients while managing costs effectively.
Driver/Manager
Domino's
06.2018 - 04.2020
- Monitor daily cash flows, manage cash register, and make bank deposits.
- Analyze sales data and implement strategies to boost revenue and profitability.
- Control expenses by managing labor costs, food wastage, and overheads effectively.
- Prepare financial reports and budgets, presenting findings to higher management.
- Recruit, hire, and train new staff members, ensuring they adhere to company policies.
- Foster a positive work environment, motivating and coaching employees to excel in their roles.
- Conduct performance evaluations and provide feedback to improve employee performance.
- Lead by example, demonstrating strong work ethic and dedication to team.
- Manage inventory levels, track expiration dates, and minimize wastage through efficient stock rotation.
- Negotiate with suppliers to secure favorable pricing and payment terms.
- Conduct regular supplier evaluations to ensure product quality and consistency.
- Implement cost-effective sourcing strategies while maintaining product quality.
Driver
OrangeCrate
11.2017 - 06.2018
- Safely and punctually deliver grocery orders to customers' locations within specified time frames.
- Provide friendly and courteous customer service, including greeting customers upon delivery.
- Accurately follow delivery instructions and use navigation tools to find destinations efficiently.
- Follow food safety protocols to maintain integrity and safety of perishable grocery items.
- Use temperature-controlled storage and delivery solutions to ensure food freshness.
- Communicate with store staff regarding special handling instructions and product quality.
- Respond to customer inquiries professionally and resolve issues promptly and courteously.
- Promote special offers and additional products, contributing to increased sales.
- Collect customer feedback and communicate it to management for continuous improvement.
Associate
Walmart
01.2017 - 12.2017
- Efficiently restock shelves and displays with merchandise to maintain store appearance and organization.
- Monitor inventory levels, track product expiration dates, and rotate stock to minimize waste.
- Collaborate with team members to ensure the accurate and timely replenishment of products.
- Ensure that all products are neatly arranged and properly faced for an appealing customer shopping experience.
- Implement planograms and merchandising guidelines to optimize product visibility and accessibility.
- Regularly check for damaged or expired items, promptly removing them from shelves.
- Provide friendly and helpful customer service by answering inquiries and assisting with product location.
- Escort customers to specific items, improving their shopping experience and satisfaction.
- Address customer complaints and resolve issues professionally and promptly.
- Adhere to safety protocols and guidelines, ensuring a safe work environment for both employees and customers.
- Maintain knowledge of safety data sheets (SDS) and proper handling of hazardous materials.
- Report safety hazards, incidents, and near-misses to supervisors and management.
Associate
Macy's
08.2016 - 12.2016
- Safely and efficiently unload merchandise from delivery trucks, verifying quantities against shipping manifests.
- Organize and sort incoming products, ensuring they are directed to appropriate departments or storage areas.
- Utilize material handling equipment, such as pallet jacks or forklifts, to transport and position pallets.
- Assist in maintaining accurate inventory records by documenting received merchandise and discrepancies.
- Conduct regular quality checks to identify damaged or defective items and report them for appropriate action.
- Collaborate with inventory team to reconcile discrepancies and ensure inventory accuracy.
- Properly arrange and stack merchandise in designated storage locations, optimizing space utilization.
- Implement organization systems to facilitate easy retrieval of merchandise for sales floor restocking.
- Maintain a clean and organized stockroom to enhance efficiency and safety.
Groundskeeper
Arrowhead Ranch
06.2016 - 08.2016
- Perform regular landscape maintenance tasks, including mowing lawns, trimming hedges, and pruning trees and shrubs.
- Maintain flowerbeds and garden areas by planting, weeding, and applying mulch to enhance aesthetics.
- Monitor and care for plants, ensuring they receive water, fertilization, and pest control.
- Perform routine maintenance on grounds keeping equipment, including cleaning, lubrication, and blade sharpening.
- Report any equipment malfunctions or need for repairs to supervisors for prompt resolution.
- Safely store equipment and tools in designated areas to prevent accidents and damage.
Education
High school diploma -
Cascade High School
Bell Buckle, TN08.2016
Skills
- Microsoft Word (1 year)
- Microsoft Excel (Less than 1 year)
- Efficient Route Planning
- GPS Navigation
- Traffic Management
- Time-Efficient Deliveries
- Customer Satisfaction
- Conflict Resolution
- Courteous Service
- Geographic Knowledge
- GPS Software Proficiency
- Interpersonal Skills
- Punctuality
- Meeting Deadlines
- Flexibility
- Adaptation to Change
- Handling Unexpected Situations
- Working Under Pressure
- Quick Decision-Making
- Effective Verbal Communication
- Active Listening
- Clear and Concise Communication
- Communication with team members or Management
- Safe Driving Practices
- Vehicle Maintenance
- Equipment Operation
- Defensive Driving
- Cash Handling
- Payment Processing
- Financial Transactions
- Accuracy in Handling Payments
- Food Safety Protocols
- Hygiene Practices
- Safe Food Transportation
- Temperature Control
- Handling Perishable Items
- Order Accuracy
- Quality Control
- Precise Deliveries
- Accuracy Verification
- Food Quality Maintenance
- Route Optimization Tools
- Knowledge of Local Routes
- Adaptation to Delivery Challenges
- Issue Resolution
- Resourcefulness
- Collaboration
- Team Support
- Cooperative Work Environment
- Pre-Trip Inspections
- Vehicle Upkeep
Certification
- ServSafe License - June 2020 - June 2025
- Class D license with F endorsement
Timeline
Delivery Driver
FedEx:Ground
02.2022 - Current
Assistant Manager
Little Caesars
07.2021 - 01.2022
CSR
Papa John's
04.2021 - 06.2021
Lead Driver/Trainer
Amazon
06.2020 - 02.2022
Assistant Manager
Checkers Drive-In Restaurants, Inc
04.2020 - 05.2020
Driver/Manager
Domino's
06.2018 - 04.2020
Driver
OrangeCrate
11.2017 - 06.2018
Associate
Walmart
01.2017 - 12.2017
Associate
Macy's
08.2016 - 12.2016
Groundskeeper
Arrowhead Ranch
06.2016 - 08.2016
High school diploma -
Cascade High School
Similar Profiles
Marissa LobinsMarissa Lobins
Operations Manager at FedEx:GroundOperations Manager at FedEx:Ground
Robert WilliamsRobert Williams
Dispatcher/lead Driver at FedEx:GroundDispatcher/lead Driver at FedEx:Ground
Saketia LangSaketia Lang
Sr. Admin at FedEx:GroundSr. Admin at FedEx:Ground
Timothy HarrisTimothy Harris
Operations Administrator at FedEx:GroundOperations Administrator at FedEx:Ground
Corinne RestaniCorinne Restani
SR. Accounts Receivable Specialist at Cardinal HealthSR. Accounts Receivable Specialist at Cardinal Health