Cory Mayham
San Antonio,US
Summary
Experienced assistant manager with a proven track record in property management. Known for problem-solving abilities and dedication to exceptional customer service. Proficient in leasing, budgeting, and staff management, with a keen attention to detail and a focus on operational efficiency. Committed to fostering tenant satisfaction and driving business success through effective communication and strategic planning.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Helu Residential
San Antonio, TX, US
07.2024 - Current
- Coordinate strategic plans to boost tenant satisfaction and business objectives
- Maintain tenant relations through effective communication and timely issue resolution
- Ensure lease compliance and oversee financial accuracy for operational efficiency
- Manage property viewings and inquiries to attract potential tenants
- Implement systems for streamlined record-keeping and financial transactions
- Build positive relationships with tenants through regular communication, addressing their needs while ensuring compliance with real estate laws and rental property guidelines
- Streamline property operations while fostering tenant satisfaction through strategic communication, maintaining financial accuracy and ensuring lease compliance as Assistant Manager
- Drive tenant acquisition through effective property showings, while developing efficient systems for record-keeping and transaction management to enhance operational performance
- Cultivate strong tenant relationships by addressing needs promptly, balancing resident satisfaction with adherence to real estate regulations and property guidelines
Leasing Agent
Asset living Property Management
San Antonio, TX, US
01.2024 - 05.2024
- Guide prospective tenants through property tours, highlighting unique features and community benefits
- Prepare and execute lease agreements, ensuring compliance with property standards and regulations
- Conduct thorough credit and background checks to qualify potential tenants, ensuring reliability
- Confirm application details and references, maintaining accuracy and trust in tenant selection
- Provide detailed property and community information, enhancing client decision-making processes
- Expertly guided prospective tenants through available units, highlighting property benefits while managing all aspects of the leasing process from application verification to contract finalization
Field Service Supervisor
Pro-Vigil Surveillance
San Antonio, TX, US
02.2023 - 01.2024
- Field Services Coordinator's are expected to provide high levels of customer service to our customers as well as collaboration with the Field Services Technicians, Vendors, Technical Services and Production
- FS Coordinators are responsible for providing on time and on budget performance for ticket mobilizations
- Key components of the role include; the timely routing of all tickets, coordination of resources and providing timely and appropriate customer updates on the status of their issue resolution
- All responsibilities will need to be performed in a highly professional manner focusing on Safety, Quality, Communication and Performance
- Coordinated field service operations at Pro-Vigil Surveillance, ensuring timely ticket routing and resource allocation while maintaining high customer service standards
- Facilitated cross-departmental communication between Field Technicians, Technical Services, and Production teams to resolve customer issues efficiently
- Uphold professional performance metrics in service coordination, balancing technical requirements with responsive customer communication
- Led field service operations at Pro-Vigil, supervising technician deployment and implementing streamlined ticket management protocols that enhanced response times
Leasing Consultant
Indian Hollow Apartment
San Antonio, TX, US
06.2020 - 02.2023
- Prepared lease documents, securing signatures and payments, enhancing tenant onboarding efficiency
- Resolved inquiries through active listening, improving tenant satisfaction and retention rates
- Conducted property tours, showcasing amenities, boosting tenant acquisition and occupancy
- Escalated critical issues to management, ensuring prompt resolution and maintaining property standards
Customer Service Representative
Esurance Insurance
San Antonio, TX
04.2017 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled an average of 80 calls per day, providing detailed product information and resolving issues, leading to a 30% improvement in customer satisfaction ratings
- Reduced average call handling time by 30 seconds through process improvements, resulting in a 15% increase in customer satisfaction
- Successfully de-escalated 80% of escalated calls, resulting in a 95% customer satisfaction rating
Education
Associate's degree - Culinary Arts
St Philip's College
San Antonio, TX08.2017
Skills
- Customer Service
- Property Management
- Leasing
- Data Entry
- Spanish
- English
- CRM
- Budgeting
- Staff Management
- Communication
- Problem Solving
- Time Management
- Documentation
- Microsoft Office
Additional Information - Military Service
Retired, 1994-1998, 2nd Battalion 2nd Marine, 1833 Assault Amphibian Crewman
Timeline
Assistant Manager
Helu Residential
07.2024 - Current
Leasing Agent
Asset living Property Management
01.2024 - 05.2024
Field Service Supervisor
Pro-Vigil Surveillance
02.2023 - 01.2024
Leasing Consultant
Indian Hollow Apartment
06.2020 - 02.2023
Customer Service Representative
Esurance Insurance
04.2017 - 04.2020
Associate's degree - Culinary Arts
St Philip's College