Cory Mayham
San Antonio,US
Summary
Experienced assistant manager with a proven track record in property management. Known for problem-solving abilities and dedication to exceptional customer service. Proficient in leasing, budgeting, and staff management, with a keen attention to detail and a focus on operational efficiency. Committed to fostering tenant satisfaction and driving business success through effective communication and strategic planning.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Helu Residential
07.2024 - Current
- Coordinate strategic plans to boost tenant satisfaction and business objectives
- Maintain tenant relations through effective communication and timely issue resolution
- Ensure lease compliance and oversee financial accuracy for operational efficiency
- Manage property viewings and inquiries to attract potential tenants
- Implement systems for streamlined record-keeping and financial transactions
- Build positive relationships with tenants through regular communication, addressing their needs while ensuring compliance with real estate laws and rental property guidelines
- Streamline property operations while fostering tenant satisfaction through strategic communication, maintaining financial accuracy and ensuring lease compliance as Assistant Manager
- Drive tenant acquisition through effective property showings, while developing efficient systems for record-keeping and transaction management to enhance operational performance
- Cultivate strong tenant relationships by addressing needs promptly, balancing resident satisfaction with adherence to real estate regulations and property guidelines
Leasing Agent
Asset living Property Management
01.2024 - 05.2024
- Guide prospective tenants through property tours, highlighting unique features and community benefits
- Prepare and execute lease agreements, ensuring compliance with property standards and regulations
- Conduct thorough credit and background checks to qualify potential tenants, ensuring reliability
- Confirm application details and references, maintaining accuracy and trust in tenant selection
- Provide detailed property and community information, enhancing client decision-making processes
- Expertly guided prospective tenants through available units, highlighting property benefits while managing all aspects of the leasing process from application verification to contract finalization
Field Service Supervisor
Pro-Vigil Surveillance
02.2023 - 01.2024
- Field Services Coordinator's are expected to provide high levels of customer service to our customers as well as collaboration with the Field Services Technicians, Vendors, Technical Services and Production
- FS Coordinators are responsible for providing on time and on budget performance for ticket mobilizations
- Key components of the role include; the timely routing of all tickets, coordination of resources and providing timely and appropriate customer updates on the status of their issue resolution
- All responsibilities will need to be performed in a highly professional manner focusing on Safety, Quality, Communication and Performance
- Coordinated field service operations at Pro-Vigil Surveillance, ensuring timely ticket routing and resource allocation while maintaining high customer service standards
- Facilitated cross-departmental communication between Field Technicians, Technical Services, and Production teams to resolve customer issues efficiently
- Uphold professional performance metrics in service coordination, balancing technical requirements with responsive customer communication
- Led field service operations at Pro-Vigil, supervising technician deployment and implementing streamlined ticket management protocols that enhanced response times
Leasing Consultant
Indian Hollow Apartment
06.2020 - 02.2023
- Prepared lease documents, securing signatures and payments, enhancing tenant onboarding efficiency
- Resolved inquiries through active listening, improving tenant satisfaction and retention rates
- Conducted property tours, showcasing amenities, boosting tenant acquisition and occupancy
- Escalated critical issues to management, ensuring prompt resolution and maintaining property standards
Customer Service Representative
Esurance Insurance
04.2017 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled an average of 80 calls per day, providing detailed product information and resolving issues, leading to a 30% improvement in customer satisfaction ratings
- Reduced average call handling time by 30 seconds through process improvements, resulting in a 15% increase in customer satisfaction
- Successfully de-escalated 80% of escalated calls, resulting in a 95% customer satisfaction rating
Education
Associate's degree - Culinary Arts
St Philip's College
San Antonio, TX08.2017
Skills
- Customer Service
- Property Management
- Leasing
- Data Entry
- Spanish
- English
- CRM
- Budgeting
- Staff Management
- Communication
- Problem Solving
- Time Management
- Documentation
- Microsoft Office
Additional Information - Military Service
Retired, 1994-1998, 2nd Battalion 2nd Marine, 1833 Assault Amphibian Crewman
Timeline
Assistant Manager
Helu Residential
07.2024 - Current
Leasing Agent
Asset living Property Management
01.2024 - 05.2024
Field Service Supervisor
Pro-Vigil Surveillance
02.2023 - 01.2024
Leasing Consultant
Indian Hollow Apartment
06.2020 - 02.2023
Customer Service Representative
Esurance Insurance
04.2017 - 04.2020
Associate's degree - Culinary Arts
St Philip's College
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