Cory Mcbee
Toledo,OH
Summary
Experienced Business Minded Profit Drivin Operating Partner with successful history of increasing profits, acquiring new business and building a satisfied base of loyal customers. Bringing extensive experience in marketing, sales and operational leadership. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
13
13
years of professional experience
Work History
Operating Partner
Fixology Jewelry, Watch, Electronic Repair LLC
Toledo, OH
01.2021 - Current
- Managed effective customer service and quality assurance programs to protect business reputation.
- Determined appropriate financial goals and administered budgets to control expenses.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Set and implemented promotional strategies to drive business growth.
- Sourced vendors and negotiated fair contracts to keep costs low.
- Recruited and hired qualified candidates to fill vacancies.
- Kept meticulous records of all correspondence with customers for future reference.
- Promoted new business and expanded firm's professional network through attendance and participation in community, government and industry events.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Buisness Owner
CT Complete Property Management LLC
Toledo, OH
02.2019 - 12.2021
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Learned and remained updated on statutory requirements and regulations.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Supervised employee performance, preventive maintenance and safety.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Developed and implemented employee incentive programs to promote top performance.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
Lead Pawnbroker
419 Deals LLC
Toledo, Ohio
12.2017 - 02.2019
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Accurately and tactfully collected loan payments from customers, collecting over $[Amount] daily and keeping detailed track in [Software].
- Received and processed payments for loan values and item purchased, recording transactions in [Type] system.
- Prepared all paperwork, checked identifying information and documented transactions.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics, and mainly powertools.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Organized store shelves to display most attractive inventory.
- Assessed quality and value of incoming items and offered customers loans.
- Performed store open and close procedures as part of shift responsibilities.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Priced and resold items that remained unclaimed by owners.
- Estimated value and gave appraisals of merchandise for prospective clients.
Seawall Builder
Aggregates America
Brimley, MI
07.2015 - 10.2016
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
- Maintained and cleaned equipment after each job and inspected.
- Guided Excavator Operator with hand signals to place large boulders in areas that operator could not see.
- Lifted/threw/hauled 50-100lb rocks/small boulders all day from sunrise till sundown. Creating break-walls to protect lake superiors lakeshore.. i also built the one at Whitefishpoint point shipwreck museum (its still there but a big storm re-arranged the beach a couple years later)
- Performed routine and preventive maintenance on dozers, haul trucks, excavators and other heavy equipment.
- Replaced defective wiring systems, hydraulics and braking systems to return machines to service.
- i have a small home/cabin my dad left to me in paradise michigan on lake superior.
Jeweler
Fast Jewelers
Muskegon , Michigan
09.2007 - 02.2014
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Constructed high-quality [Type] pieces by carefully heating and shaping metals.
- Verified worker skill and technical accuracy during processing by closely examining in-progress work.
- Provided quotes to customers based on detailed inspections and identification of necessary repairs, material costs and time involved.(watch's}
- Replaced non-working parts and repaired lubricated components after dissembling watches and watch parts.
- Replaced components with care to avoid damaging delicate internal workings of timepieces.
- Tested timepiece accuracy and performance using meters and other electronic instruments.
- Selected and disassembled specific aspects of watches to complete repairs using watch drivers and demagnetization machines.
- Repaired or replaced broken, damaged or worn parts on timepieces using drill presses and hand tools.
- Fabricated parts for watches and clocks using small lathes and other machines.
- Verified final repair quality by using meters to test functionality of various parts of finished timepieces.
- Studied timepieces to understand current conditions and consulted with customers about service histories.
- Maintained performance by oiling moving parts of watches and clocks.
- Refurbished visual aspects of watches by polishing and cleaning metal and glass faces and bands.
- Oiled moving parts of timepieces.
- Adjusted timing regulators using truing calipers, watch-rate recorders and tweezers.
- Observed, assessed and documented clarity, color and other key features of diamonds and precious stones.
- Maintained daily stone inventory control systems and optimized security protocols to protect valuable products.
- Replaced, trued and sharpened blades, drills and plates.
- Examined gems during processing to achieve accuracy of angles and positions of cuts or bores using magnifying glasses, loupes or shadowgraphs.
- Educated sales staff on inventory and sales techniques and supported associates in promoting products to customers.
- Measured and graded diamonds on basis of clarity, symmetry, color and polish.
- Evaluated sales reports and priced diamonds and other precious stones according to market values and rarity.
- Complied with federal and state guidelines regarding product disclosure, trademarking and fineness issues to avoid any legal concerns.
- Secured stones in metal mountings using solder.
- Estimated repair costs based on expected labor and materials requirements.
- Worked with twisted and damaged metal items to restore appearance by correcting damages.
- Constructed both one-off and mass-produced items with skilled finishing work such as engravings and embossings.
Education
Graduates Degree - Gemology
Gemological Institute of America
Carlsbad, CA06.2015
GED -
Fruitport High School
Fruitport, MI06.2010
Skills
- Staff Management
- Budgeting
- Negotiation
- High Work Ethic
- On-Time
- Loyal
- Trustworthy
- Staying Busy is My Favorite
- keep budgets down while keeping quality and profits up
Timeline
Operating Partner
Fixology Jewelry, Watch, Electronic Repair LLC
01.2021 - Current
Buisness Owner
CT Complete Property Management LLC
02.2019 - 12.2021
Lead Pawnbroker
419 Deals LLC
12.2017 - 02.2019
Seawall Builder
Aggregates America
07.2015 - 10.2016
Jeweler
Fast Jewelers
09.2007 - 02.2014
Graduates Degree - Gemology
Gemological Institute of America
GED -
Fruitport High School