Cory McKinney
Abilene,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Western Trailer Repair. Excelled in upselling strategies and building rapport, significantly enhancing customer satisfaction and loyalty. Proven track record in managing operations and teams at West TX Trailer Services, demonstrating a goal-oriented mindset and proficiency in point of sale systems.
Overview
6
6
years of professional experience
Work History
Counter Salesperson
Western Trailer Repair
Abilene, TX
01.2020 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Inspected returned items for damage before issuing refunds or exchanges.
- Greeted customers and provided excellent customer service.
- Ensured compliance with safety regulations when handling hazardous materials.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Operated cash register to process payments from customers.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Handled returns and exchanges according to company policies.
- Verified that all transactions were completed accurately before closing out each sale.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Processed credit card payments securely according to established policies and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
West TX Trailer Services
Odessa, TX
11.2018 - 12.2019
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned work and monitored performance of project personnel.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Abilene High School
Abilene, TX05-1992
Skills
- Quick learner
- Upselling strategies
- Goal-oriented mindset
- Building rapport
- Point of sale systems
- Merchandising
References
References available upon request.
Timeline
Counter Salesperson
Western Trailer Repair
01.2020 - Current
Manager
West TX Trailer Services
11.2018 - 12.2019
High School Diploma -
Abilene High School
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