Cory McMahon
Katy,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating domestic and global projects, programs to greater efficiency and success.
Overview
8
8
years of professional experience
Work History
Client Program Manager
Welocalize
02.2023 - Current
- Oversee complex translation and localization global client programs
- Support program needs while assessing strengths and vulnerabilities of operations and quality deliverables
- Manage cross departmental and service line collaboration to obtain high efficiency and scalability of complex technical and people programs into digestible KPI metrics
- Oversee daily operations of assigned accounts tracking metrics and overall Business health
- Support and lead a team of global project managers ensuring cohesive workflows, empowered workplace support with cultural competence and respect
- Communicate and partner with various clients on program health, team support and serve as an escalation point to resolve program challenges
- Perform people analytics in regards to performance and program capacity
- Perform people analytics for employee satisfaction, overseeing employee satisfaction through measurable data systems to inform program adjustment when needed
- Analysis data and create the narrative for client presentations
- Developed a robust reporting system that provided real-time insights into program performance, enabling quick decision-making in response to changing conditions.
- Ensured successful program launches by diligently tracking progress against milestones and adjusting resources as needed to meet deadlines.
- Collaborated with cross-functional teams to develop tailored solutions addressing unique challenges faced by individual clients.
Senior Program Manager
Transperfect
11.2021 - 01.2023
- Served as a lead strategic planner in multi-faceted client projects overseeing all operational and staffing aspects of language and communication access for domestic and global clients
- Provided subject matter expertise on global projects while assessing and developing operational workflows for efficiency and overall improvement
- Develop and lead operational strategy for onboarding sizable clients for language and communication access services
- Oversee daily operations of assigned accounts tracking KPI metrics and overall business health
- Partner with cross functional/cultural teams for resource management for tailored and effective service
- Assess current workflows for operational efficiency and provide feedback for system and process improvement for global teams
- Development of job specific descriptions, business planning, and tier structure of division.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
Director, Interpreting Services
Masterword Inc
11.2017 - 11.2021
- Developed, established and oversaw all aspects and operational processes/ auxiliary functions of MasterWord’s provision of ADA interpretation requirements for Deaf and Hard of Hearing individuals including scheduling logistics, project management, workflow process development, staffing models, employee relations, business planning, and executive decision making
- Develop and implement recruitment/staffing model strategies specific to division needs and goals
- Serve as communication liaison between agency, client (buyers) and resources both internal and external
- Support brand and marketing communications
- Responsible for all daily operations of division on a state and national level
- Development of job specific descriptions, business planning and tier structure of division
- Serve as executive point of escalation, client relations and compliance standards of resources
- Hire, train, and dismiss employees in accordance with corporate, state and certifying bodies in industry
- Development strategic training available for internal and external stockholders
- Provide corporate division vision, planning, execution and presentation updates
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Director, Interpreting Services
Sorenson Communications
01.2016 - 11.2017
- Develop and implement recruiting strategies to meet quarterly company staffing objectives
- Responsible for daily, weekly, and monthly Federal Communication Commission (FCC) regulated statistics and other ad hoc reporting
- Conduct training on daily operation process changes, system enhancements, new-hire orientation and other required training
- Ensure all company and employee contractual agreements are upheld via retraining, Corrective Action Plans, or termination
- Coach and provide support to 60+ employees and interns on the required processes and procedures for multiple functional roles as well as other company related information and expectations
- Conduct asset data collections, process data flow parameters, and supported diverse teams with outsourcing vendors from a business perspective
- Direct and manage all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
- Develop and implement process and operational improvements to enhance efficiency and effectiveness of operations
- Ensure call center quality standards are 100% reinforced to maintain positive client ratings .
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
Over Eighty-five Credits Completed Towards Degree - Counseling Psychology
University of Valley Forge
Phoenixville, PASkills
- Microsoft Office Suite (Excel, PPT, Word, Outlook, OneNote)
- Internal/External Presentation development (PPT, Google Doc/Presentation)
- Video Platform (Zoom, MS Teams, etc)
- Content Management Platforms
- Power BI
- P&L Analysis/Budget Management
- Strategic Planning and Communication
- Change Management
- Coaching/Training
- Cultural Competence
- People Leadership
- Community Outreach Policy & Procedure
- Market Research
- Report Generation
- Data-driven Decision Making
- Community Outreach Policy & Procedure
- Market Research
- Budget Management
- Report Generation
- Data-driven Decision Making
Languages Certification
- American Sign Language (ASL)
- Spanish Latin American-Conversational
- Registry of Interpreters for the Deaf (RID) National Interpreter Certification #52092
- Texas Board for Evaluation of Interpreters (BEI) Master Certification #23381
- Certification Commission for Healthcare Interpreters (CCHI) Core, CHI #013502
Timeline
Client Program Manager
Welocalize
02.2023 - Current
Senior Program Manager
Transperfect
11.2021 - 01.2023
Director, Interpreting Services
Masterword Inc
11.2017 - 11.2021
Director, Interpreting Services
Sorenson Communications
01.2016 - 11.2017
Over Eighty-five Credits Completed Towards Degree - Counseling Psychology
University of Valley Forge
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