Cory Mirabal
Houston,TX
Summary
High-energy and effective leader with 7 years of experience as a seasoned Operations Manager. Applies exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient, excels in developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends and excellent communication skills. Demonstrates a talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager I
Penske Logistics - Starbucks
11.2023 - 10.2024
- Lead teams of 80+ associates in a dynamic operational environment, to consistently exceed established goals, demonstrate a commitment to customers and a dedication to excellence and innovation
- Develop forward looking plans and turn those plans into successful execution
- Effectively manage resources to achieve operational excellence and meet or exceed the site financial operating plan
- Implement and maintain an incident free safety culture at the operation.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Chapter Chair of the Latin & Hispanic Diversity Inclusion Group for the South-eastern region of the United States.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Increased profit by streamlining operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager II
Penske Logistics - UTZ
02.2022 - 11.2023
- Long-term planning to create initiatives that further the company's overall goals
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
- Communicating with the senior officials about shifting company priorities and projects.
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.
- Managing financial and operational systems, processes, administration, and internal controls in support of the organization's mission.
- Organized records of vehicles, schedules and completed orders.
- Improved safety records, conducting regular vehicle maintenance checks and driver training sessions.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
Senior Operations Supervisor
Penske Logistics - Kroger
08.2021 - 02.2022
- Managing the workflow of their employees, creating team schedules and delegating tasks
- Assessing the work performance of their employees and identifying areas that need improvement
- Ensuring that business goals, deadlines and performance standards are met
- Training and onboarding new hires to make sure they understand their roles
- Setting goals for workers and making sure they comply with the company's plans and vision
- Recommend new employees to the human resources team based on an assessment of their performance
- Reporting performance records and evaluations to HR and senior management.
- Led a team of 110+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
Lead Warehouse Associate
Penske Logistics - Sprouts
04.2021 - 08.2021
- Develop a strategy that the team members can use to better reach a project's goal
- Assign tasks to team members
- Determine the completion timeline and monitor progress to keep the project on track and on schedule
- Communicate clear instructions to team members
- Manage the flow of day-to-day operations
- Create and distribute reports to update the company on the team's progress.
- Monitored performance and safety practices of a 15 person warehouse staff.
Warehouse Associate/Selector
Penske Logistics - Sprouts
03.2021 - 04.2021
- Receiving and documenting merchandise for delivery or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Identifying any missing, lost or damaged materials and immediately notify the supervisor
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping
- Managing all merchandise with appropriate care
- Assisting with training of newly employed workers
- Scanning labels to ensure products are shipped to the right destination.
- Improved warehouse efficiency by organizing and maintaining a clean work environment.
- Maximized warehouse space utilization by effectively stacking and arranging pallets as per guidelines.
Order Selector
HEB
12.2020 - 02.2021
- Selected grocery product from a dry and frozen warehouse
- Palletized product and moved product on a double long pallet jack
- Forklift and pallet jack certified
- Stacked pallets up to 60-80 cube
- Worked as fast and efficient as possible holding 95% + selection percentage
- Volunteered for extra shifts and worked in the sanitation department/ TRSC during busy times to assist the warehouse.
Operations Manager
International Claims Consultants
11.2016 - 12.2020
- Developed advertising tactics and implemented new solutions for increased brand awareness - which included: Social Media management & completing live radio broadcasts throughout Florida.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed campaigns, led design, and tracked results.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Collected performance data on each promotion to better plan future events.
Case Manager
Gracious Care Recovery Solutions
08.2020 - 11.2020
- Worked as a case manager in drug and alcohol treatment facility handling clients files
- Assisting in FMLA and short term disability claims
- Also assisting with any legal matters necessary
- Facilitated daily groups including 'Just for Today' groups and also handled multiple substance abuse therapy groups
- Part of an escalation team, handling client behavioral issues as well
- Received multiple levels of classes and training throughout the time I spent here
- Discharge & aftercare planning
- Handled a large veteran caseload
- Worked under JACO and FARR laws and regulations
- HIPAA Certified / Narcan , CPR Certified
- Laid off due to business closing down.
Order Selector
HEB
01.2020 - 08.2020
- Selected grocery product from a dry and frozen warehouse
- Palletized product and moved product on a double long pallet jack
- Forklift and pallet jack certified
- Assisted in training and working with new hires for order selection
- Maintained high-quality training standards
- Assisted in maintaining daily KPI's and time standards in place
- Worked closely with the Operation manager to assist with daily tasks and employee maintenance
- Maintained inventory counts & assisted with unloading incoming product.
Case Manager/Group Facilitator
Harbor Village Detox
01.2015 - 11.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Sales Manager
Advanced Communications Group
12.2013 - 01.2015
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Warehouse Trainer
Labatt Food Service
06.2010 - 09.2013
- Mentored and guided junior team members, cultivating a positive work environment that fostered teamwork and collaboration.
- Kept detailed log of employee training progress and evaluated where necessary.
- Enhanced warehouse efficiency through precise organization and effective space utilization for easy retrieval of items.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Streamlined the order picking process by implementing time-saving techniques learned from industry best practices.
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
Supervisor
ICT holdings
07.2011 - 08.2012
- In charge of a crew of six guys on a production line
- Also operated a Front end loader and Bobcat
- Running a production line, making decisions to push production higher
- I was in charge of mixing different products to insure high quality material
- Head of maintenance as well for my warehouse
- Regular tasks of upkeep and checks of the ground daily
- Production went through the roof, great numbers of product being made
- The warehouse environment and safety improved with changes we made to the production line
- Safety, efficiency, and speed
- Very demanding Job
- Driving tractors, Front end loaders, forklifts, and also bobcats
- High demanding job as I worked 65-70 hours per week
- Responsible for maintenance and daily cleaning to my warehouse, utilized all tools, and power tools, accordingly
- From fixing electrical problems, painting, and building additions at the warehouse
- Worked outside and also did daily maintenance for our grounds.
Education
MBA - Supply Chain Management
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Operations Management
- Workflow Optimization
- Team Leadership
- Planning and Implementation
- Project Leadership
- Financial Budgeting
Certification
- Harvard Business School - Credential of Leadership, Impact, and Management in Business.
- Harvard Business School - Organizational Leadership Credential.
- Lean Six Sigma Green Belt Certification.
Languages
Spanish
Professional Working
Timeline
Operations Manager I
Penske Logistics - Starbucks
11.2023 - 10.2024
Operations Manager II
Penske Logistics - UTZ
02.2022 - 11.2023
Senior Operations Supervisor
Penske Logistics - Kroger
08.2021 - 02.2022
Lead Warehouse Associate
Penske Logistics - Sprouts
04.2021 - 08.2021
Warehouse Associate/Selector
Penske Logistics - Sprouts
03.2021 - 04.2021
Order Selector
HEB
12.2020 - 02.2021
Case Manager
Gracious Care Recovery Solutions
08.2020 - 11.2020
Order Selector
HEB
01.2020 - 08.2020
Operations Manager
International Claims Consultants
11.2016 - 12.2020
Case Manager/Group Facilitator
Harbor Village Detox
01.2015 - 11.2016
Sales Manager
Advanced Communications Group
12.2013 - 01.2015
Supervisor
ICT holdings
07.2011 - 08.2012
Warehouse Trainer
Labatt Food Service
06.2010 - 09.2013
MBA - Supply Chain Management
Southern New Hampshire University
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