Overview
Work History
Education
Skills
Timeline
Generic

Cory Murray

Augusta,GA

Overview

11
11
years of professional experience

Work History

Customer Service Representative Lead

Gold's Gym
07.2023 - Current
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.

Tax Assessor

Columbia County
04.2016 - 04.2023


  • Established credibility as a reliable source of information for both internal colleagues and external stakeholders by consistently delivering accurate, thorough assessments that met or exceeded expectations.
  • Collaborated with GIS specialists for accurate mapping updates that directly impacted tax assessments on various properties throughout the jurisdiction.
  • Ensured compliance with local, state, and federal regulations regarding property taxation and valuation procedures.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Managed a workload of multiple ongoing cases by maintaining organized files and prioritizing tasks according to deadlines, ensuring timely completion of all assessments within required timeframes.
  • Reduced taxpayer appeals by providing clear explanations of assessments and addressing concerns promptly.
  • Prepared detailed reports for appeals hearings, presenting evidence supporting assessed property values while addressing any taxpayer concerns or objections.
  • Enhanced tax assessment accuracy by conducting thorough property inspections and analyzing relevant documentation.
  • Identified potential errors or discrepancies during the review process by reconciling existing records with current data sources such as deeds or building permits.
  • Conducted call audits to assess interaction quality, accuracy and service success.

Parks and Recreation Employee

Columbia County
04.2016 - 04.2023
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Coordinated volunteer efforts for park improvement projects, fostering community involvement and investment.
  • Worked closely with law enforcement agencies to address security concerns within the parks system.
  • Collaborated with team members to plan and execute special events and programs for community engagement.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Enhanced visitor experience by providing exceptional customer service and assistance in park navigation.
  • Implemented new strategies for wildlife management, promoting a healthy ecosystem within the park.
  • Conducted regular inspections of park grounds, identifying potential hazards or areas requiring attention.
  • Streamlined maintenance processes, resulting in increased efficiency and reduced costs.
  • Maintained clean and safe facilities, ensuring a welcoming environment for all park users.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Firefighter

Columbia County Fire Rescue
01.2013 - 04.2015


  • Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.

Education

Associate of Science - Criminal Justice

Augusta Technical College
Augusta, GA

High School Diploma -

Washington Wilkes High School
Washington, GA
05.2013

Skills

  • Customer Relations
  • Process Improvement
  • Teamwork and Collaboration
  • Reporting and analysis
  • Relationship Building
  • Needs Assessment
  • Cross-Functional Collaboration
  • Product and service knowledge
  • Inbound and outbound calls management
  • Social Media Support

Timeline

Customer Service Representative Lead

Gold's Gym
07.2023 - Current

Tax Assessor

Columbia County
04.2016 - 04.2023

Parks and Recreation Employee

Columbia County
04.2016 - 04.2023

Firefighter

Columbia County Fire Rescue
01.2013 - 04.2015

Associate of Science - Criminal Justice

Augusta Technical College

High School Diploma -

Washington Wilkes High School

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Cory Murray