Dynamic Account Manager with a successful history at Flywheel Digital, known for keen cross-functional collaboration and drive for boosting brand awareness through data-driven, innovative strategy development. Passionate about client engagement and enhancing product satisfaction. Led digital content projects that significantly strengthened brands online discoverability and conversion. Proficient in data analysis and relationship management, consistently achieving high levels of client fulfillment and retention. Aiming to leverage expertise to drive further success in client relations and digital marketing initiatives.
Hi, I’m
Cory Poore
Account Manager, Customer Success
Edwardsville,IL
Summary
Overview
19
years of professional experience
1
Certification
Work History
Flywheel Digital
Account Manager
05.2021 - Current
Job overview
- Managed eCommerce accounts to enhance product detail page copy, creatives, and image design projects.
- Utilized digital merchandising expertise to optimize product discoverability.
- Cultivated and maintained client relationships.
- Acted as liaison between various departments, ensuring clear and concise communication.
- Analyzed renewal and upsell opportunities, addressing budgeting concerns for sales team support.
- Created innovative solutions that enhance customer satisfaction.
- Demonstrated comprehensive knowledge of new products and service offerings.
- Identified avenues for introducing products and services to existing clientele.
- Enhanced various account processes.
- Delivered outstanding customer service by fostering stress-free interactions during post-sale onboarding processes.
- Conducted continuous data and industry research, incorporating AI-powered trends.
- Evaluated trends across data sets to offer actionable recommendations for optimizing retailer PDP strategies.
- Facilitated regular updates on account initiatives targeting deadlines, resource allocation, quality standards and customer satisfaction to sustain client relationships.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Established strong relationships with decision-makers and influencers within client organizations.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
Lexicon
Customer Success Lead, Client Services
06.2015 - 05.2021
Job overview
- Guided team efforts in mentoring and resolving problems enhancing overall retention.
- Ensured invoicing accuracy and expedited payments to sustain uninterrupted services.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Onboarded new team members to integrate into organization.
Premium Retail ServicesChesterfield, US
Account Manager, Client Services
01.2013 - 06.2014
Job overview
- Managed client accounts and projects as main point of contact.
- Served as strategic brand partner to define customer business priorities.
- Coordinated with leadership and internal teams for large-scale execution of third-party merchandising projects.
- Ensured timely oversight of purchases and invoice management.
- Manage client accounts encompassing process improvement, reporting, budgeting, and renewals.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
HDA Inc.Maryland Heights, US
Account Manager, Client Services
11.2009 - 01.2013
Job overview
- Spearheaded development and execution of third-party merchandising projects aligned with client business objectives.
- Led territory directors, procurement team, and field associates in achieving accurate execution of in-store tasks.
- Served as primary point of contact and liaison between client and internal teams.
- Led and participated in project demonstrations to enhance understanding of forecast accuracy.
- Managed inventory levels to drive brand sustainability.
- Oversaw the planning and budgeting processes for fulfillment operations.
- Handled coordination of invoice and purchase order management.
- Developed detailed process guides and training resources.
- Examined project data to ensure compliance for reporting.
- Developed successful customer relationships to boost sales opportunities.
Client Services IncSt. Charles
Account Settlement Coordinator
12.2005 - 11.2009
Job overview
- Enhanced B2B sales and maintained strong client relations.
- Conducted analysis of consumer credit reports to facilitate effective negotiations.
- Provided mentorship to teach empathic listening and effective speaking.
- Handled settlement requests and safeguarded sensitive client data with precision.
- Excelled in maintaining communication with clients amid challenging scenarios.
- Monitored settlement budgets to ensure alignment with business objectives.
- Devised process enhancement and best practices through monitoring collection calls and evaluating results.
- In-depth understanding of federal and state debt collection regulations.
- Monitored past due accounts and pursued collections on outstanding invoices.
Education
Lewis & Clark Community College
from Sociology and Criminal Law
University Overview
Skills
- Strategic Account Coordination
- Communication
- Customer Engagement
- Client Success
- Customer Expectation Identification
- Presentation skills
- SaaS
- Product Training
- Market Opportunity
- SEO
- Social Media Management
- Networking
- User Engagement Strategy
- Quarterly Business Reviews
- Digital Content Development
- Innovative Strategy Development
- Digital Image Optimization
- Client Engagement
- Online Retail Strategy
- Online Marketing Strategy
- Collaborative Team Management
- Process Improvement
- Data Analysis
- Proactive Issue Management
- Negotiation
- Budgets
- Customer Success
- Relationship Management
- Experienced with Microsoft Office Tools
- Cross-functional coordination
- New customer onboarding
- Project presentations
Timeline
Account Manager
Flywheel Digital
05.2021 - Current
Customer Success Lead, Client Services
Lexicon
06.2015 - 05.2021
Account Manager, Client Services
Premium Retail Services
01.2013 - 06.2014
Account Manager, Client Services
HDA Inc.
11.2009 - 01.2013
Account Settlement Coordinator
Client Services Inc
12.2005 - 11.2009
- AMC Foundations
- Salsify PIM Proficiency
- Salesforce
Lewis & Clark Community College
from Sociology and Criminal Law
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Affiliations
Affiliations
- Area Representative for International Student Exchange
- Volunteer at Metro East Humane Society
- Parishioner at St. Boniface Church
- Mentor Program at Flywheel
Hobbies and Interests
Hobbies and Interests
- Health and Fitness
- Family Play
- Travel
- Photography
- Creative AI and design tools
- Volunteering
- Animal Rescue
- Ancestry
- Mentoring
- Documentaries
- Naps
- Parrots
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