Cory Pyles
Brunswick,GA
Work Preference
Timeline
Assistant Manager
Hampton Inn By Hilton
12.2023 - 07.2024
Front Desk Agent
Four Points Sheraton Hotel
09.2020 - 11.2023
No Degree - Bussiness
Pennsylvania State University
04.2014 - Current
Transporter
Southeast Georgia Health System
07.2009 - 10.2019
Valet Parking Attendant
Southeast Georgia Health System
08.2004 - 10.2019
GED -
Adult Education
10.2000 - 03.2002
Summary
Professional with strong experience in customer service, adept at ensuring seamless vehicle management and client satisfaction. Demonstrates reliability and adaptability, excelling in fast-paced environments and team settings. Strong interpersonal skills and focus on safety and efficiency. Known for problem-solving abilities and maintaining high standards under dynamic conditions. Professional with extensive experience in transportation management, efficient route planning, and effective communication. Strong focus on team collaboration and achieving results, ensuring reliable and adaptable support in dynamic environments. Skilled in problem-solving, multitasking, and maintaining operational efficiency, valued for reliability and flexibility. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Professional with strong background in customer service, adept at resolving complex issues and enhancing client satisfaction. Known for effective communication, problem-solving skills, and adaptability in fast-paced environments. Consistently fosters team collaboration and drives results, ensuring reliable and flexible support aligned with evolving needs. Skilled in CRM software, conflict resolution, and process optimization, bringing results-driven approach to every task. Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Education
GED -
Adult Education
Brunswick, GA 10.2000 - 03.2002
No Degree - Bussiness
Pennsylvania State University
University Park, PA 04.2014 - Current
Overview
13
13
years of post-secondary education
20
20
years of professional experience
Work History
Transporter
Southeast Georgia Health System
07.2009 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Valet Parking Attendant
Southeast Georgia Health System
08.2004 - 10.2019
- Learned and adhered to safety protocols for vehicle handling and parking procedures.
- Assisted in managing guest arrival and departure processes efficiently.
- Provided excellent customer service by greeting guests and addressing inquiries promptly.
- Collaborated with team members to streamline vehicle retrieval processes during peak hours.
- Operated various types of vehicles, ensuring safe navigation in tight spaces.
- Reported unlawful parking jobs.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Escorted drivers to vehicles and helped load or carry large items.
Assistant Manager
Hampton Inn By Hilton
12.2023 - 07.2024
- Supervised daily operations and ensured adherence to safety protocols.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements, resulting in increased workflow efficiency.
- Coordinated shift schedules to optimize staffing levels and service delivery.
- Enforced quality control standards, maintaining high customer satisfaction rates.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Collaborated with management to develop strategies for improving overall store operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Front Desk Agent
Four Points Sheraton Hotel
09.2020 - 11.2023
- Trained and mentored front desk staff on customer service best practices.
- Supervised front desk operations, ensuring efficient guest check-in/check-out processes.
- Implemented streamlined procedures to enhance guest satisfaction and operational efficiency.
- Managed scheduling of front desk personnel to optimize coverage during peak hours.
- Resolved guest complaints promptly, maintaining high standards of service quality.
- Collaborated with management to develop training materials for new employees.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Attended staff meetings and brought issues to attention of upper management.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Scheduling and coordinating
Professional and courteous
Staff training
Customer relationship management
Hiring and training
Active listening
Multitasking
Organizational skills
Multitasking Abilities
Problem resolution
Computer skills
Closing oversight
Employee engagement
Microsoft office expertise
Team motivation techniques
Sales forecasting
Performance evaluation
Workplace safety compliance
Verbal and written communication
Adaptability and flexibility
Team collaboration
Performance reviewing
Project management abilities
Policy enforcement
Staff development
Retail operations management
Employee scheduling
Staff supervision
Goal setting
Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Making sure that we communicated, to stay on the same page.
- Documented and resolved problems which led to taking things into my own hands ,to help the other employees.
- Achieved great results through effectively helping with making sure the AM crew finished their work duties before getting off.
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Interests
I love working with customers, Making sure that I show professionalism and