CORY RITZ
North Palm Beach,FL
Summary
Highly motivated, quick learning and well-qualified with 10 years in the customer service industry. Efficiency-driven and organized with team-oriented mentality and dedicated to customer satisfaction. Skilled in coordinating documentation and handling complex troubleshooting issues. Retired Air Force Vet.
Overview
10
10
years of professional experience
Work History
Bar Manager
Island Wing Company
05.2022 - 01.2024
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Boosted customer satisfaction by implementing innovative bar management strategies.
Bartender
Millers Ale House
07.2021 - 05.2022
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Mellow Mushroom
02.2021 - 06.2021
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Explosive Safety Specialist
Pacific Architect Engineers, PAE
03.2020 - 12.2020
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards
- Coordinated between multiple vendors for explosive activities on the base
- Conducted ordnance inspections as well as explosive inventories
- Responsible for the safety of personnel dealing with explosive hazards
- Gathered information, prepared reports, and drafted correspondence related to cases
- Wrote reports outlining safety issues and potential correction options
- Recognized, documented and advised on removal of hazards.
Unexploded Ordnance Technician III
Pacific Architect Engineers, PAE
01.2018 - 12.2020
- Ensure the operational readiness of the MK-48/MK-46/MK-54 Post Run equipment in the AUTEC Torpedo Facility to support USN Fleet Operations
- Qualified/Certified as a QASO in the Ordnance Qualification/Certification Program for the Data Extraction, Post-Run of MK-48/MK-46/MK-54 exercise torpedoes
- Qualified to perform prep/post-run of the MK-46/MK-54 REXTORP's for USN Fleet Operations
- Qualified/Certified for Helicopter Recovery of torpedoes
- Qualified /Certified as a CAT-3 Non-Cab Crane Operator, Rigging Operator, Ordnance Forklift and Ordnance Tractor Trailer Operator
- Qualified for handling, storage and transporting Class 1.1 to 1.4 ordnance for Magazine operations
- Certified to handle, stow, and respond to Otto Fuel spills Certified in Ammo 18, 49
- Skillful in trouble shooting Mk-54/Mk-46 torpedo systems
- Completing full system analysis and programming torpedo systems.
Low-Voltage Technician
PRO-TECHS SECURITY SYSTEMS
01.2014 - 01.2018
- Installation and Maintenance of Security systems Independently troubleshoots and repairs field service calls Responsible for programming WIFI enabled systems and network port security
- Identified problematic components and wiring issues and applied troubleshooting techniques
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele
- Educated equipment operators on proper use of equipment.
Cook
ALABAMA JOE'S
01.2014 - 01.2015
- Dedicated to quality with inspections and testing of all food before it is served
- In-Depth knowledge of food process and safety
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Verified proper portion sizes and consistently attained high food quality standards.
Education
Coding Bootcamp - Coding of JavaScript,HTML, CSS
University of North Florida
Jacksonville, FL10.2023
Skills
- Quality Assurance Requirements
- Customer Service
- Data Entry
- Scheduling
- Cost controls
Timeline
Bar Manager
Island Wing Company
05.2022 - 01.2024
Bartender
Millers Ale House
07.2021 - 05.2022
Server
Mellow Mushroom
02.2021 - 06.2021
Explosive Safety Specialist
Pacific Architect Engineers, PAE
03.2020 - 12.2020
Unexploded Ordnance Technician III
Pacific Architect Engineers, PAE
01.2018 - 12.2020
Low-Voltage Technician
PRO-TECHS SECURITY SYSTEMS
01.2014 - 01.2018
Cook
ALABAMA JOE'S
01.2014 - 01.2015
Coding Bootcamp - Coding of JavaScript,HTML, CSS
University of North Florida
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