Summary
Overview
Work History
Education
Skills
Personal
References
Timeline
Generic

Cory Royer

Las Vegas,Nevada

Summary

To secure a position with a successful and growing industry, where I can be a proud member of a leading team truly helping people in their day to day lives. While also utilizing my professional customer service skills to the fullest.

Overview

5
5
years of professional experience

Work History

Shift Manager

BURGERIM
10.2018
  • Promoted to Shift Manager within my first two weeks of working at the restaurant
  • Trusted to prepare a bank deposit of the day’s earnings
  • Opening, closing the restaurant along with opening and closing the cash registers
  • Tracking weekly inventory and ordering inventory
  • Delegating tasks throughout the shift to a team of six to make the restaurant run more efficiently
  • Using my customer service skills to manage any issues that might occur with an employee or customer.

Retail Associate

CPCM Holdings LLC
04.2019 - 09.2020
  • Patient Coordinator and Retail associate
  • Includes validating ID's, Placing patients into a que via computer system
  • Answering phones and answering questions about the store and online process
  • Product knowledge, along with maintaining composure with aggravated customers
  • Trusted to handle thousands of dollars at a time.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Increased sales revenue by offering targeted promotions and upselling related items.

Keyholder/Store Manager of Operations

CPCM Holdings LLC
10.2020 - 04.2024
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined store operations by assisting with inventory management, merchandising, and restocking.
  • Increased sales performance through effective product knowledge and targeted upselling techniques.
  • Strengthened team morale by fostering a positive work environment and offering constructive feedback.
  • Ensured store security by adhering to loss prevention policies and performing regular audits.
  • Maintained a visually appealing store by executing merchandising guidelines and updating displays regularly.
  • Contributed to the attainment of sales goals by consistently meeting or exceeding individual targets.
  • Promoted brand loyalty by delivering exceptional customer experiences and implementing promotional events.
  • Resolved customer issues professionally while maintaining composure under high-pressure situations.
  • Oversaw employee schedules ensuring adequate staffing levels were maintained during peak periods.
  • Demonstrated leadership skills in absence of manager; supervised staff members and delegated tasks effectively.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

BACHELOR’S IN PSYCHOLOGY -

Peru State College
Peru, NE

Associate of Science -

Dodge city community college
Dodge City, KS

Skills

  • SPSS Certified, Microsoft word, Excel, PowerPoint, type at rate of 50-70 words per minute, diagnose operator errors on computers, can utilize computer programs effectively Able to take directions and complete tasks on a timely manner Leader, positivity, punctual, flexible, empathetic, responsible, team player
  • Schedule oversight
  • Safety Compliance
  • Inventory Control
  • Supply Ordering
  • Team Development
  • Equipment Troubleshooting
  • Budgeting knowledge
  • Relationship Building
  • Punctual and Reliable
  • Sales Strategies
  • Delegating Work
  • Accurate money handling

Personal

Played team sports all through my youth, receiving two college baseball scholarships. While also holding a 3.0 GPA. Team sports helped mold me into the ambitious, caring, hardworking and driven person I am today. Able to remain levelheaded, composed and logical during stressful situations. Learn and adapt quickly. Empathetic and receptive to the thoughts and feelings of others. Receptive to others' input. Was a member of the Best Buddies Club at Arbor View HS and started the Best Buddies Club at Shadow Ridge HS. Also volunteered at multiple Miracle League Baseball games.

References

  • Drill serg Brett GuimonD, US ARMY RET, Business owner, (325) 716-0250
  • Lt col matthew k williams, USAF ret, Business owner, (480) 276-7848

Timeline

Keyholder/Store Manager of Operations

CPCM Holdings LLC
10.2020 - 04.2024

Retail Associate

CPCM Holdings LLC
04.2019 - 09.2020

Shift Manager

BURGERIM
10.2018

BACHELOR’S IN PSYCHOLOGY -

Peru State College

Associate of Science -

Dodge city community college

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Cory Royer