Cory S. Carpenter
Olathe,KS
Summary
Highly effective professional with a proven history of exceptional time management and customer service, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the right role.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Insurance Sales Advisor
Spring Venture Group
Kansas City, MO
07.2020 - 01.2022
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Communicated with people from various cultures and backgrounds.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Remained impartial in order to advise clients based on circumstances.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Senior Account Executive
Overland Freight Corporation
Overland Park, Kansas
03.2015 - 06.2019
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Built professional sales presentations to promote services to groups of potential customers.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Exceeded established sales goals and increased client retention.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Researched potential clients and markets to prepare for appointments.
- Prospected new sales leads from directories, referrals and partners.
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Preserved existing fixed assets while issuing recommendations on strategic sourcing, new equipment purchases and process enhancements.
Account Executive
Freightquote
Kansas City, MO
04.2013 - 10.2014
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Collaborated with internal teams to develop account strategy.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Identified customer needs to achieve service levels that met and exceeded expectations.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Met and exceeded service level goals to achieve standards and expectations.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Serviced existing accounts on regular basis to maximize revenue.
Logistics Specialist
Trinity Logistics
North Kansas City, MO
08.2012 - 03.2013
- Develop and manage new customer accounts.
- Analyze data and set price for customer’s quotes.
- Issued timely and accurate responses to both internal and external inquiries.
- Prepared timely rate estimates and strategic bid packages.
- Achieved and exceeded revenue goals and KPIs.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
Logistic Specialist/Account Manager
Alliance Shippers
Mission, KS
04.2011 - 08.2012
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Listened attentively to client feedback to create stronger relations and shape business.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
Education
No Degree - Physical Education
Emporia State University
Emporia, KS 08.2007 - 12.2009
Skills
Customer service skills
Timeline
Licensed Insurance Sales Advisor
Spring Venture Group
07.2020 - 01.2022
Senior Account Executive
Overland Freight Corporation
03.2015 - 06.2019
Account Executive
Freightquote
04.2013 - 10.2014
Logistics Specialist
Trinity Logistics
08.2012 - 03.2013
Logistic Specialist/Account Manager
Alliance Shippers
04.2011 - 08.2012
No Degree - Physical Education
Emporia State University
08.2007 - 12.2009
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