Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cory Santana

Monterey,CA

Summary

Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Store Manager

Rite Aid
Aptos, CA
07.2024 - Current
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Security Supervisor

Allied Universal Security Services
San Jose
11.2022 - 06.2024
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Monitored and authorized employee and guest access to guard against theft.

Courier

Federal Express
San Jose
07.2020 - 10.2022
  • Provided excellent customer service by answering questions about delivery status.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Delivered items to residential addresses within specified time frames.
  • Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Ensured all packages were properly labeled and sealed.
  • Followed all safety regulations and traffic laws during delivery operations.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Followed safety protocols when loading, unloading, driving, and delivering items.

Team Lead

Walmart
Gilroy, CA
07.2014 - 06.2020
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Identified needs of customers promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with management team to implement new work procedures or policies.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Motivated staff through positive reinforcement techniques.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Monitored team performance against targets, taking corrective action where necessary.

Stocker

PetSmart Charities
Salinas, CA
07.2012 - 07.2014
  • Palletized merchandise for easy movement to sales floor locations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Removed outdated products from shelves in accordance with company policy.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Lifted materials of varied weights on regular basis.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Stocked shelves with newly arrived products.
  • Inspected stock for damage or defects and reported issues to management.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Maintained accurate inventory levels through regular stock checks.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Received and processed incoming shipments of merchandise.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Participated in physical inventories of stock on hand periodically.

Education

Some College (No Degree) - Criminal Justice

Gavilan Community College
Gilroy, CA

Skills

  • Promotional planning
  • Operational budgeting
  • Hourly shift management
  • Store operations oversight
  • Personnel development
  • Strategic planning
  • Staff performance improvement
  • Inventory control
  • Accurate cash handling
  • Reliable
  • Team development
  • Multitasking and organization
  • Maximizing profitability
  • Employee scheduling
  • Documentation and reporting
  • POS systems
  • Team motivation
  • Sales expertise
  • Pricing strategies
  • Leading staff meetings
  • Operations management
  • Staff management
  • Performance reviews
  • Employee training
  • Shift checklists
  • Cash management
  • Friendly and positive
  • Customer relations
  • Promotions management
  • Customer response
  • Expense tracking
  • Inventory management
  • Recruiting and hiring
  • Store opening and closing
  • Leadership development
  • Team building
  • Security system monitoring
  • Employee engagement
  • Work Planning and Prioritization
  • Loss prevention
  • Customer service
  • Staff supervision
  • Store operations

Timeline

Store Manager

Rite Aid
07.2024 - Current

Security Supervisor

Allied Universal Security Services
11.2022 - 06.2024

Courier

Federal Express
07.2020 - 10.2022

Team Lead

Walmart
07.2014 - 06.2020

Stocker

PetSmart Charities
07.2012 - 07.2014

Some College (No Degree) - Criminal Justice

Gavilan Community College
Cory Santana