Summary
Overview
Work History
Education
Skills
Timeline
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Cory Schaefer

Summary

Focused Director of Operations with organizational success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with a C-Suite to establish business goals and devise strategies driving revenue generation and business growth. Proven track record of managing and creating scalable customer service operations infrastructures and leveraging relationships with customers while exceeding operational goals.

Overview

11
11
years of professional experience

Work History

Director of Operations

Stratus
01.2022 - Current
  • Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
  • Actively created and managed a 5 million dollar annual budget
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Monitored and directed revenue cycle, operating budget and cost variance resolution
  • Evaluated organizational performance through metrics and utilized insights to drive action
  • Led strategic initiatives to improve scalability, agility and efficiency
  • Worked with HR department to recruit candidates, improving company operations
  • Planned layouts for optimum workflows and performance
  • Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines
  • Formulated and implemented plans and policies to reduce operational costs and improve efficiency
  • Led key operational training, assigning resources to projects and programs, resource scheduling, DOT compliance, fleet management, Union negotiations including collective bargaining agreements, and OSHA safety for a team of technicians
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
  • Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
  • Prepared staff work schedules and assigned specific duties

Senior Operations and Project Lead

Stratus
04.2018 - 01.2022
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Streamlined project management processes by implementing Agile methodologies and improving team communication.
  • Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
  • Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
  • Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.

Assistant Service Manager

Pep Boys
04.2017 - 04.2018
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members
  • Performed routine and scheduled maintenance of systems as well as the fleet
  • Participated in ongoing training to enhance own job skills and knowledge
  • Lead and direct all service department activities of the retail store engaged in selling tires and related automotive parts and mechanical services
  • I supervised the flow of cars within the service department while effectively managing the Automotive Technicians and General Service Technicians
  • Assisted the Store Manager with operational duties including inventory management, sales goals, labor utilization, and customer retention

Construction Project Manager

Cyprex
08.2016 - 04.2017
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
  • Monitored contractor performance and provided coaching
  • Order processing, condition reporting, cost estimates, photo management, and invoicing
  • Identified gaps across projects and strategies and recommended resolution methods
  • Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks
  • Leveraged project management software to facilitate project workflow

Construction Project Manager

Patriot Field Services
08.2013 - 08.2016
  • Responsible for all phases of property management for high-value assets throughout the US and supervision of contractor performance and accuracy
  • Bank liaison for high-dollar bids necessary for properties in need of extensive repair
  • Developed presentations to communicate project status to stakeholders
  • Recommended improvements to established business processes, enabling better project turnaround timeframes
  • Devised plans and schedules for concurrent projects to meet established deadlines

Education

BACHELOR'S DEGREE - BUSINESS ADMINISTRATION

University of Maryland

Skills

  • Business Development
  • Project planning and development
  • ERP Systems
  • Corporate Social Responsibility
  • Management Team-Building
  • Performance Monitoring and Evaluation
  • Policy Development and Enforcement
  • Business Leadership
  • Operational Efficiency and Safety

Timeline

Director of Operations

Stratus
01.2022 - Current

Senior Operations and Project Lead

Stratus
04.2018 - 01.2022

Assistant Service Manager

Pep Boys
04.2017 - 04.2018

Construction Project Manager

Cyprex
08.2016 - 04.2017

Construction Project Manager

Patriot Field Services
08.2013 - 08.2016

BACHELOR'S DEGREE - BUSINESS ADMINISTRATION

University of Maryland

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Cory Schaefer