Summary
Overview
Work History
Education
References
Timeline
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Cory Seeger

San Jose,CA

Summary

Experienced Army veteran with an active DOD security clearance and a cybersecurity degree. A graduate actively seeking IT opportunities. Proven leadership and adaptability with a positive attitude and a hunger to learn. Committed to excellence in dynamic environments, with strong problem-solving skills in Microsoft systems troubleshooting.

Overview

9
9
years of professional experience

Work History

IT Support Technician

Kaiser Permanente
San Jose, CA
05.2024 - Current
  • Managed and resolved technical issues related to KP HealthConnect, ensuring seamless access to the electronic health record (EHR) system for all users
  • Utilized ServiceNow for incident management, tracking, and resolution of technical problems, maintaining a high standard of customer service
  • Coordinated the distribution, troubleshooting, and technical support for iPhones, ensuring that all devices were properly configured and maintained
  • Leveraged Access Now for efficient and secure access management, streamlining user authentication and authorization processes
  • Acted as the Workflow Coordinator for incoming tickets through ServiceNow, optimizing and documenting workflows, and providing training and support to staff
  • Supported the Active Call Directory for all Kaiser employees, assisting with application support, iPhone support, back-end printing mapping, and all access-related issues
  • Conducted training sessions for staff on the use of KP HealthConnect, improving user proficiency and reducing the occurrence of technical issues
  • Provided after-hours support for urgent issues, ensuring continuous operation and minimizing downtime for critical systems

IT Specialist (Customer Support)

Veterans Affairs
La Jolla, CA
08.2023 - 01.2024
  • Managed user accounts using Active Directory (AD) by Microsoft Azure.
  • Used BigFix Inventory for centralized software asset inventory, detecting unauthorized software, and enforcing organizational policies.
  • ServiceNow provided customer support service, assisting IT specialists with the closure of assigned tickets, and training users on peripheral access mapping and related software-reported issues.
  • Transitioned obsolete hardware, including Windows-based systems and mobile devices, within two separate medical clinics. Ensured timeliness in patient care within the protocol.
  • Maintained clinical access to the Emergency Room (ER) in an old facility that regularly flooded due to plumbing issues. Provided in-person IT support by removing IT devices and relocating them to a usable ER, allowing physician and nursing staff access to the ER.
  • Collaborated with the shipping and receiving department to coordinate the logistics of IT equipment demonstrations, ensuring timely delivery and return of equipment. Facilitated communication between internal stakeholders and external vendors to address logistical challenges efficiently.
  • Used VA San Diego Medical Center “Desktop Baseline Assessment Toolkit (dBAT)” to identify, research, and resolve compatibility issues, supporting end-user requirements.
  • Provided technical support to staff members ranging from frontline administrative staff to senior executives, ensuring a positive experience for all users.
  • Successfully imaged 115 desktop and laptop computers with the VA Gold standardized image, Windows 10 operating system.

Airborne Fire Control Specialist

US Army
Fort Bragg, NC
09.2016 - 12.2020
  • Served on a highly specialized Global Response Force team trained to deploy anywhere in the world within 48 hours, showcasing rapid response capabilities and adaptability.
  • Performed computer operations, including fire mission processing, fire plan schedules, and database construction.
  • Initiated computer center operations, including establishing control information, communications with digital subscribers, and database initialization.
  • Received and processed target information, calculated firing data, and effectively communicated this data to artillery or missile units.
  • Network operations: Utilizing joint service battle command networks to share tactical data with other units.
  • System maintenance: Performing basic troubleshooting and maintenance on fire control systems and associated hardware.
  • Computer operations: Operating specialized software applications within the fire control system to execute fire missions.

Education

Bachelor of Science - Information Technology

American Military University
Charles Town, WV
02-2024

References

References available upon request.

Timeline

IT Support Technician

Kaiser Permanente
05.2024 - Current

IT Specialist (Customer Support)

Veterans Affairs
08.2023 - 01.2024

Airborne Fire Control Specialist

US Army
09.2016 - 12.2020

Bachelor of Science - Information Technology

American Military University
Cory Seeger