Cory Shives
Hagerstown,MD
Summary
Motivated and dynamic healthcare leader with over 10 years of experience providing behavioral health services across the continuum of care. Expertise in managing therapeutic programming for a 58-bed inpatient psychiatric hospital supporting children, adolescents, and adults with intellectual and developmental disabilities, as well as overseeing a Partial Hospitalization Program (PHP) for both adults and children/adolescents. Proven success in resolving legal, programmatic, and fiscal issues while ensuring compliance with State and Federal standards. Strong background in mental health, substance use, and crisis intervention, with a focus on improving patient outcomes and facilitating successful community reintegration. Experienced in supervising and training multidisciplinary teams, including counselors, social workers, art therapists, addictions counselors, psychiatric nurses, student interns, and direct care staff. Skilled in clinical quality improvement, team building, and staff management. Known for excellent problem-solving abilities, enhancing team performance, and fostering a compassionate, inclusive environment.
Overview
9
9
years of professional experience
Work History
Director of Hospital Therapeutic Services
Brook Lane Health Services
Hagerstown, MD
07.2022 - Current
- Oversaw the day-to-day operations of Brook Lane’s Partial Hospitalization Programs (PHP), Inpatient Therapy team, and Care Management department, ensuring compliance with regulatory standards and quality assurance measures.
- Fostered community collaborations to enhance availability of mental health services.
- Supported the development of guidelines for inpatient services, PHP programs, and care management.
- Managed departmental budget and resources, optimizing efficiency and cost-effectiveness, while maintaining high-quality care.
- Identified and implemented initiatives for staffing, treatment program development, and documentation to include the designation of outcome indicators within the department and assigned programs.
- Provided clinical supervision and support to staff, including licensed therapists, social workers, and case managers.
Lead Counselor, Outpatient Behavioral Health
Meritus Behavioral Health
Hagerstown, MD
06.2021 - 07.2022
- Maintained a caseload of outpatient clients while acting as the lead for the Peer Recovery program, outpatient clerical staff, and the Intensive Outpatient Program (IOP).
- Assisted in the development, implementation, and oversight of a new rapid intake service.
- Collaborated with the Clinical Manager of outpatient services to restructure and reimplement the IOP following the COVID-19 pandemic.
- Worked with the outpatient Business Manager on data collection and analysis for grant-funded addictions programs.
- Completed monthly environmental suicide risk assessments, flagging any potential concerns, and taking necessary actions to maintain staff and patient safety.
- Helped create and monitor compliance with new staff competencies to reflect changes in care delivery since the pandemic.
- Provided weekly individual and biweekly group supervision to Peer Support Specialists.
- Responsible for the oversight of intake operations of MBH outpatient services.
- Managed EAP crisis calls and navigated urgent appointment requests.
- Actively participated in KATA performance improvement projects.
- Worked with the Epic team to create a new format for documenting outpatient therapy progress notes.
Assistant Program Director, Inpatient Behavioral Health / Clinical Coordinator, Inpatient Behavioral Health
UPMC Western Maryland
Cumberland, MD
01.2019 - 01.2021
- Maintained all duties and responsibilities previously held as a mental health professional.
- Worked with the clinical director and nurse manager to develop department staff through education, evaluation, performance management, and competency improvement.
- Managed emergency patients and handled patient treatment concerns.
- Direct day-to-day administrative and operational functions for a 19-bed unit.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, the Joint Commission, COMAR, and CMS.
- Conducted routine facility inspections, identifying areas needing improvement, and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Responsible for interviewing, hiring, and orienting all therapy staff, as well as providing direct supervision, ongoing staff development, and continuing education to employees.
- Created individualized treatment plans, working with interdisciplinary teams consisting of psychiatrists, hospitalists, nurses, counselors/social workers, peer recovery coaches, and families to assess and meet patient needs.
- Provided job supervision and oversight to peer recovery specialists.
- Assisted in creating and monitoring an incentive program designed to increase staff retention.
- Responsible for the development and ongoing monitoring of process improvement initiatives with inpatient counselors and social workers.
- Actively participated in 'Top Five Board' performance improvement projects.
- Master Trainer for Violence Prevention and Management, a de-escalation course delivered to multiple disciplines across the health system.
Mental Health Professional
UPMC Western Maryland
Cumberland, MD
01.2016 - 01.2019
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate mental health and medical practices
- Performed crisis assessments in the emergency department on patients of all ages, handled crisis calls, and provided recommendations on appropriate level of care
- Led individual, group and family therapy sessions with patients struggling with a wide variety of mental health and substance use disorders on both an inpatient and outpatient setting
- Facilitated groups in an Intensive Outpatient Program (IOP)
- Completed psychosocial assessments and intakes for mental health and addictions services
- Worked collaboratively with other mental health professionals to provide consistent care
- Collaboratively developed safety plans and comprehensive discharge plans with patients and families
- Responsible for case preparation and presentations during involuntary commitment hearings and medication review panels
- Documented client progress in confidential files
Education
MBA - Healthcare Management
FROSTBURG STATE UNIVERSITY
05-2025
MS - Counseling Psychology
FROSTBURG STATE UNIVERSITY
05.2016
BS - Psychology
FROSTBURG STATE UNIVERSITY
05.2013
Skills
- Multidisciplinary team collaboration
- Team building and leadership
- Direct patient care
- Clinical quality improvement
- Clinical supervision
- Process improvements
- Public Outreach Coordinator
- Recruiting and staffing initiatives
- Treatment planning
- CPI certified
Affiliations
- Hood College Counseling Advisory Board, Active Member
- Washington County Local Care Team, Active Core Member
- Licensed Clinical Professional Counselors of Maryland, Active Member
- National Board for Certified Counselors, Active Member
- Garrett County Mental Health Alliance Committee, Former Voting Member
- Allegany College of Maryland, Former Mental Health and Wellness Presenter
Core Competencies
- Multidisciplinary Team Collaboration
- Team Building and Leadership
- Direct Patient Care
- Clinical Quality Improvement
- Clinical Supervision
- Process Improvements
- Community Liaison
- Recruiting and Staffing Initiatives
- Treatment Planning
Professional Licensure Certifications
- Licensed Clinical Professional Counselor, LC8917, 01/31/24
- Approved Clinical Counseling Supervisor, Maryland Board of Professional Counselors and Therapists
- National Certified Counselor, 744044, 04/30/26
References
References available upon request.
Timeline
Director of Hospital Therapeutic Services
Brook Lane Health Services
07.2022 - Current
Lead Counselor, Outpatient Behavioral Health
Meritus Behavioral Health
06.2021 - 07.2022
Assistant Program Director, Inpatient Behavioral Health / Clinical Coordinator, Inpatient Behavioral Health
UPMC Western Maryland
01.2019 - 01.2021
Mental Health Professional
UPMC Western Maryland
01.2016 - 01.2019
MBA - Healthcare Management
FROSTBURG STATE UNIVERSITY
MS - Counseling Psychology
FROSTBURG STATE UNIVERSITY
BS - Psychology
FROSTBURG STATE UNIVERSITY
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