Summary
Overview
Work History
Education
Skills
Timeline
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Cory Smith

West Branch,MI

Summary

Adept at multitasking and organization, I excelled as a Wait Staff Member at The Lumber Jack and previously the Willow Tree, enhancing guest satisfaction through efficient POS system operation, effective time optimization, and exceptional guest relations management. Leveraging strong interpersonal skills, a professional appearance, and collaborative spirit, I contributed to an increase in regular clientele, staff morale, and an increase in sales by prioritizing specials, spirits, and desserts. With several years of experience in both fine dinning and casual, I'm looking to transition back to a more formal environment.

Overview

18
18
years of professional experience

Work History

Wait Staff Member

The Lumber Jack
04.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Wait Staff Member

Willow Tree
04.2006 - 04.2020
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

Lincoln Consolidated High School
Ypsilanti, MI
06.1997

Skills

  • Strong multitasking
  • Efficient organization
  • POS System Operation
  • Professional Appearance
  • Cleanliness and hygiene
  • Order Management
  • Order Accuracy
  • High-volume dining
  • Guest Relations Management
  • Reliable and Responsible

Timeline

Wait Staff Member

The Lumber Jack
04.2020 - Current

Wait Staff Member

Willow Tree
04.2006 - 04.2020

High School Diploma -

Lincoln Consolidated High School

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Cory Smith