Cory Squires
Lino Lakes,MN
Summary
A professional who is motivated to provide the highest quality customer experience. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Strong administrative and organizational skills. An employee who strives to be a valuable and and trusted member of the Sherwin Williams team and continue to grow in the roles given to best serve and improve the company. Set and enforced consistent standards to maintain staff and customer satisfaction, and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Sherwin-Williams
11.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of my store, maintaining clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
Assistant Store Manager
Sherwin-Williams
05.2022 - 11.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Full Time Customer Specialist
Sherwin-Williams Paint Store
06.2021 - 05.2022
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Assisted in training new employees and participated in referring multiple new hires for Sherwin Williams.
- Participated in 10-25 Lead Generation sales calls each week to improve company sales and strategies.
- Placed IPOs and outside buys to retain stock during challenges with shortages.
- Opened professional charge and cash accounts to bring customers into Rosedale Sherwin Williams regularly.
Part Time Sales Associate
Sherwin Williams
10.2016 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding paint, accessories, and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
Education
BACHELOR'S - MARKETING AND ADVERTISING
Grand Canyon University
Phoenix, AZ08.2023
Skills
- Customer Account Management
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Experience Leading and Training Others
- Critical Thinking
- Effective Customer Communication
- Time Management
- Lead Generation
- Customer Needs Assessment
- Competitor research
Leadership And Volunteer Experience
- Small Group leader and volunteer with Eagle Brook Church's middle and high school student ministry programs
- Participation in softball teams as player and coach for Eagle Brook Church and Radisson Road Baptist Church
- Member of the Sherwin-Williams mentorship program for 2024
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceTimeline
Store Manager
Sherwin-Williams
11.2022 - Current
Assistant Store Manager
Sherwin-Williams
05.2022 - 11.2022
Full Time Customer Specialist
Sherwin-Williams Paint Store
06.2021 - 05.2022
Part Time Sales Associate
Sherwin Williams
10.2016 - 06.2021
BACHELOR'S - MARKETING AND ADVERTISING
Grand Canyon University