Cory Thomas
Shafter,CA
Overview
4
4
years of professional experience
Work History
Barista/Cashier
The Padre Hotel
Bakersfield, US
11.2018 - 10.2019
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Operated POS terminals to input orders, split bills and calculate totals.
- Placed reservations through phone and email into Aloha.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
Customer Service Representative
Conduent
Bakersfield, US
03.2017 - 04.2018
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 25+ inbound calls per day and directed to designated individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Trained 50+ new employees each quarter in procedures and policies in order to maximize team performance.
Waitress/Hostess
Denny's
Bakersfield, US
03.2016 - 08.2016
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Checked order accuracy and food quality before delivering to customers.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Education
High school or equivalent -
Sillect Community School
Bakersfield, CA12.2014
Skills
- Effective Sales Techniques
- Cash handling
- High-volume dining
- Safe Food Handling
- POS System Handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Barista/Cashier
The Padre Hotel
11.2018 - 10.2019
Customer Service Representative
Conduent
03.2017 - 04.2018
Waitress/Hostess
Denny's
03.2016 - 08.2016
High school or equivalent -
Sillect Community School