Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Cory Thomas

Shafter,CA

Overview

4
4
years of professional experience

Work History

Barista/Cashier

The Padre Hotel
Bakersfield, US
11.2018 - 10.2019
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Placed reservations through phone and email into Aloha.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.

Customer Service Representative

Conduent
Bakersfield, US
03.2017 - 04.2018
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 25+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Trained 50+ new employees each quarter in procedures and policies in order to maximize team performance.

Waitress/Hostess

Denny's
Bakersfield, US
03.2016 - 08.2016
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked order accuracy and food quality before delivering to customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Education

High school or equivalent -

Sillect Community School
Bakersfield, CA
12.2014

Skills

  • Effective Sales Techniques
  • Cash handling
  • High-volume dining
  • Safe Food Handling
  • POS System Handling

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Barista/Cashier

The Padre Hotel
11.2018 - 10.2019

Customer Service Representative

Conduent
03.2017 - 04.2018

Waitress/Hostess

Denny's
03.2016 - 08.2016

High school or equivalent -

Sillect Community School

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Cory Thomas