Cory Thompson
Midlothian,VA
Summary
Committed and professional HR Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr HR Shared Service Advisor
Navy Federal Credit Union
06.2021 - Current
- Provide highest level of operational support with in-depth understanding of processes, procedures and/or programs related to assigned area of expertise
- Build and maintain effective relationships with team members, management, key stakeholders, and external contacts (vendors, etc.)
- Provide Human Capital Management and ServiceNow support and troubleshooting
- Recommend, develop, and maintain complete and accurate documentation for case management and service escalations
- Recommend enhancements for most complex HR SSC process improvement or re-engineering efforts based upon performance analysis
- Trained new personnel regarding company operations, policies and services.
Mortgage Processor I
Navy Federal Credit Union
02.2021 - 06.2021
- Analyze, Research, and resolve complex problems with member loans
- Interact with members, other departments, and outside contacts to resolve issues
- Process applications according to laws, requirements, and guidelines.
- Processed mortgage loan applications accurately and successfully
- Prepared file for final clear-to-close by branch management.
Intern- HR Shared Service Center
Navy Federal Credit Union
05.2019 - 01.2021
- Supported business strategy and initiatives within business unit and/or across organization
- Processed and updated data in automated systems; generated and analyzed reports
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Maintained relationships with personnel using strong collaboration and teamwork skills
Education
Master of Business Administration -
Shenandoah University
Winchester, VA05.2020
Bachelor of Arts in Business Administration - undefined
Shenandoah University
Winchester, VA05.2019
Skills
- Policy and procedure development
- Document Management
- Human Resource Management
- Employee Onboarding
- Performance Management
- Personnel file management
- Succession Planning
- In-depth knowledge of HR Compliance
- Knowledgeable in all HR Systems
- Talent management
Certification
Society of Human Resources Management, 09/2026, 12/2023
Awards
- Compensation’s Team Top Partner of the Year, Navy Federal Credit Union, 12/2023
- Superior Achievement Award, Navy Federal Credit Union, 01/2023
- Superior Achievement Award, Navy Federal Credit Union, 01/2022
- Superior Achievement Award, Navy Federal Credit Union, 03/2020
- Employee of the Year, Shenandoah University, 05/2019
Timeline
Sr HR Shared Service Advisor
Navy Federal Credit Union
06.2021 - Current
Mortgage Processor I
Navy Federal Credit Union
02.2021 - 06.2021
Intern- HR Shared Service Center
Navy Federal Credit Union
05.2019 - 01.2021
Master of Business Administration -
Shenandoah University
Bachelor of Arts in Business Administration - undefined
Shenandoah University
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