Cory Turner
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Kia South Atlanta
08.2017 - 09.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
Education
Health And Human Performance
Albany State University
Albany, GASkills
- Vehicle Diagnostics
- Estimating Costs
- Active Listening
- Repair Recommendations
- Professionalism
- Customer Service
- Critical Thinking
- Quality Control
- Time Management
- Multitasking and Organization
Timeline
Automotive Service Advisor
Kia South Atlanta
08.2017 - 09.2022
Health And Human Performance
Albany State University
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