CORY WATKINS
Summary
Dynamic Human Resources Generalist with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
9
9
years of professional experience
Work History
Human Resource Generalist
Television City Studios
01.2020 - Current
- Currently overseeing 300+ Union Workers as well as 100+ Staff Workers
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events, boosting employee morale and fostering a sense of community within the organization.
- Implemented and supervised orientation procedures for new hires.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
Customer Service District Manager
Integra Beauty/Lange Hair
10.2018 - 01.2020
- Awarded the responsibility of managing and educating 70+ agents; Trained new hire agents on how to perform their jobs to the best of their abilities.
- Kept track of 70+ agents performances and created new and creative ways to not only improve productivity but exceed company expectations.
- Maintained and upheld record keeping; clock ins/outs, disciplinary files/write ups and performance improvement plans.
- In charge of creating the quarterly work schedules for the entire Team (70+Agents).
- Assist customers with complaints and questions while providing appropriate solutions and alternatives.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Emergency Roadside Assistance
AAA
01.2018 - 10.2018
- Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
- Provided reliable follow-up support after the initial emergency assistance, ensuring that customers were satisfied with the services received.
- Collaborated with team members to streamline operations and improve overall efficiency in the field.
- Analyzed vehicle data using advanced diagnostic equipment.
Customer Service Representative
DISH Network
01.2017 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Valet
Towne Park
04.2016 - 01.2017
- Ensure the utmost care with dealing with customer service and their vehicles/belongings.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
Customer Service Representative
MB2
02.2016 - 11.2016
- Facilitated games and other activities to engage clients/customers
- Kept facility stocked with necessary supplies and equipment to keep customers satisfied.
Package and Shipping Handler
Avon
05.2015 - 10.2015
- Temporary position as the company was dissolving
- Worked with customers to insure packages were delivered on time.
Education
HR Manager Certification - Human Resources Management
CareerLearning
Los Angeles, CA04.2020
Social Science -
Arizona State University
01.2017
Social Science -
Glendale Community College
01.2015
Skills
- HR Policies Implementation
- Employee Onboarding & Termination Procedures
- Records Management
- FMLA Administration
- Workers Compensation
- Ability to organize and prioritize multiple assignments and see them to a successful completion
- Able to work well independently and as a team player
- Excellent written and verbal communication skills
References
Available upon requests
Timeline
Human Resource Generalist
Television City Studios
01.2020 - Current
Customer Service District Manager
Integra Beauty/Lange Hair
10.2018 - 01.2020
Emergency Roadside Assistance
AAA
01.2018 - 10.2018
Customer Service Representative
DISH Network
01.2017 - 01.2018
Valet
Towne Park
04.2016 - 01.2017
Customer Service Representative
MB2
02.2016 - 11.2016
Package and Shipping Handler
Avon
05.2015 - 10.2015
HR Manager Certification - Human Resources Management
CareerLearning
Social Science -
Arizona State University
Social Science -
Glendale Community College
Similar Profiles
George SolorioGeorge Solorio
Business Manager -Technical Operations at Television City StudiosBusiness Manager -Technical Operations at Television City Studios
Patrick McElweePatrick McElwee
Stage Electronics Technician at Television City ElectronicsStage Electronics Technician at Television City Electronics
Peter ZhangPeter Zhang
Development Intern at The Three-Body Universe Film & Television StudiosDevelopment Intern at The Three-Body Universe Film & Television Studios