Cory Wilcox
Deer Park,WA
Summary
Versatile and results-driven technician and manager with over 15 years of experience across the railroad, marine, and electronics industries. Demonstrated expertise in signal systems maintenance, marine diagnostics, and technical leadership. Proven ability to manage service teams, troubleshoot complex systems, and ensure compliance with rigorous safety and operational standards. Adept at hands-on repair, team supervision, and cross-functional collaboration.
Overview
22
22
years of professional experience
Work History
Signal Maintainer / Signal Foreman / Skilled Signal Inspector & Technician
Union Pacific Railroad Co
Spokane, Washington
06.2010 - Current
- Inspect, maintain, and repair a variety of signaling equipment including wayside signals, interlockings, grade crossings, and communication systems.
- Conduct skilled signal inspections to ensure compliance with Union Pacific standards and federal regulations.
- Perform preventive maintenance and functionality testing on electronic and mechanical signal systems.
- Diagnose and troubleshoot complex electronic, relay-based, and programmable signal systems.
- Utilize schematics and blueprints to resolve issues and restore service in a timely manner.
- Respond to signal failures and system malfunctions efficiently, minimizing operational downtime.
- Lead or assist in the construction, installation, and modification of signal systems, including wiring, foundations, bonding, and track circuitry.
- Ensure correct installation and functionality of new signal components and systems.
- Coordinate hand-offs between construction and maintenance teams.
- Serve as Signal Foreman and lead field crews during installation and maintenance projects.
- Provide job briefings, task delegation, and on-site training to junior staff and crew members.
- Collaborate with operations, engineering, and safety teams to meet project and operational goals.
- Promote and enforce Total Safety Culture (TSC) and adherence to all safety regulations.
- Serve as Safety Inspector Tech / Coordinator during projects and emergency situations.
- Participate in and lead incident response activities, including investigation, reporting, and follow-up corrective actions.
- Conduct on-site safety audits and hazard assessments.
- Proven independent worker in remote and high-pressure environments.
- Adapt to changing priorities and perform efficiently during urgent repair and emergency situations.
- Participate in job briefings, safety stand-downs, and operational debriefings.
- Expertise in railroad signal systems and electronic troubleshooting.
- Strong leadership, communication, and coordination skills.
- In-depth knowledge of safety procedures, FRA regulations, and incident response protocols.
- Proficient in reading and interpreting signal plans, blueprints, and wiring diagrams.
- Ability to work independently, under pressure, and in all weather conditions.
- Familiar with hand tools, power tools, testing equipment, and signal diagnostic tools.
Service Manager / Lead Technician
Mastercraft
Spokane, Washington
03.2004 - 06.2010
- Company Overview: Experienced and driven Service Manager / Lead Technician that oversaw the service department operations for Mastercraft Boats and products. This role combines technical expertise, team leadership, and customer service excellence to ensure the highest standard of performance and customer satisfaction.
- Supervise, mentor, and schedule a team of technicians and service staff.
- Delegate tasks effectively while maintaining accountability and efficiency.
- Foster a culture of high performance, safety, and continuous improvement.
- Performed advanced diagnostics, troubleshooting, and repairs on Mastercraft products.
- Ensure all work met manufacturer standards and quality expectations.
- Train and support team members on complex technical procedures.
- Order parts and maintain appropriate inventory levels.
- Track parts usage, lead times, and ensure timely service delivery.
- Build and maintain strong relationships with customers, vendors, and internal teams.
- Communicate service updates, timelines, and technical issues in a clear, professional manner.
- Resolve customer concerns promptly and effectively.
- Manage scheduling and prioritization of service work to meet tight deadlines.
- Lead daily and weekly safety meetings to ensure compliance with safety protocols.
- Monitor service metrics and KPIs to improve department performance.
- Work closely with other departments (sales, parts, warranty) to ensure seamless operations.
- Apply critical thinking to diagnose and solve complex technical and organizational issues.
- Encourage a collaborative approach to overcome challenges and meet team goals.
- Experienced and driven Service Manager / Lead Technician that oversaw the service department operations for Mastercraft Boats and products. This role combines technical expertise, team leadership, and customer service excellence to ensure the highest standard of performance and customer satisfaction.
- Proven experience as a Service Manager/Lead Technician, in the Marine Power Boat Industry.
- In-depth knowledge of Mastercraft boats and other boats.
- Strong understanding of service operations, parts ordering, and team supervision.
- Excellent problem-solving, communication, and relationship-building skills.
- Ability to work under pressure and meet deadlines without compromising quality.
- Strong organizational skills with attention to detail.
- Technical certifications-Master Craft, Indmar, Ilmor, Mercury and marine electrical certifications.
Education
Not Provided -
Not Provided
Skills
- Leadership & Team Management
- Technical Troubleshooting & Repair
- Inventory & Parts Management
- Safety Compliance & Training
- Deadline-Driven & Results-Oriented
- Customer Service & Relationship Building
- Collaboration & Communication
- Product Knowledge (Mastercraft)
Timeline
Signal Maintainer / Signal Foreman / Skilled Signal Inspector & Technician
Union Pacific Railroad Co
06.2010 - Current
Service Manager / Lead Technician
Mastercraft
03.2004 - 06.2010
Not Provided -
Not Provided