Cory Williams
Fairburn,GA
Summary
CAREER OBJECTIVE
Skilled Salesforce Administrator with background in optimizing CRM workflows and improving data quality. Strong skill set includes Salesforce configuration, customization, and report generation. Noteworthy impact in previous roles through successful database management, user training, and system troubleshooting to increase operational efficiency. Known for exceptional problem-solving abilities and commitment to enhancing user experience.
Overview
2025
2025
years of professional experience
Work History
Salesforce Administrator
Salesforce Trailhead
12.2021 - Current
- Implementing Projects to Raise System Efficiency
- Knowledge and experience with data management, data validation tools, data analysis, and creating reports and dashboards
- Demonstrating strong Salesforce platform knowledge, with the proven ability to configure and customize Salesforce declaratively and utilize process automation tools
- Import data from excel sheets into leads, accounts and contacts
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards
Associate Account Manager
SUTHERLAND GLOBAL
ATLANTA, GA
08.2021 - 04.2023
- Managed multiple projects simultaneously while meeting deadlines.
- Developed relationships with key customers, partners, and vendors.
- Assisted in gathering data for account reviews and presentations.
- Provided customer service and support to existing accounts.
- Conducted market research to identify new opportunities and trends.
- Maintained accurate records of all sales activities within the CRM system.
- Acted as main point of contact in matters relating to client concerns and needs.
Salesforce Administrator
Talent Stacker
ATLANTA, GA
01.2021 - 06.2022
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Created reports and dashboards in Salesforce to meet business requirements.
- Developed custom VisualForce pages for customer-facing portals.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
Front of House Team Member
ROSSOPOMODORO
NEW YORK, NY
02.2017 - 12.2017
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Built loyal clientele through friendly interactions and consistent appreciation
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Took initiative to find extra tasks when scheduled duties were completed
Catering Assistant
JITJATJO
NEW YORK, NY
06.2016 - 06.2017
- Worked banquet for large events which required excellent communication and collaboration among team members and superiors
- Demonstrated an enthusiastic and positive attitude in a fast-paced environment to meet daily sales goals
- Kept customer and food preparation areas clean and well-organized
Front of House Team Member
MAIELLA
QUEENS, NY
06.2015 - 11.2016
- Served a dining room with over 200 guests at full capacity
- Adequate knowledge in Wines & Spirits
- Served multiple positions such as Food Runner, Busser, Barback and Barista
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
- Bussed tables between courses and load and unloaded trays to expedite tasks
Catering Assistant
AMERIVENTS
NEW YORK, NY
05.2014 - 09.2016
- Front of house employee for multiple large venues such as the SNL Season Finale at the Rockefeller Center
- Creating a friendly and joyous atmosphere for guest and family
- Maintaining a high level of service from venue to banquets, and banquets to stadiums
Stock Associate
MICHAEL TOWNE WINES AND SPIRITS
05.2013 - 10.2015
- Receive and process all store inventory
- Overseen the daily operations of the stock room and ensure its cleanliness and organization
- Handling wines from all over the world and regions, and organizing the establishment according to the popularity, and in-season demand
- Managing customer accounts with a reward system
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
Stock Associate
MICHAEL TOWNE WINES AND SPIRITS
05.2013 - 10.2015
- Receive and process all store inventory
- Overseen the daily operations of the stock room and ensure its cleanliness and organization
- Handling wines from all over the world and regions, and organizing the establishment according to the popularity, and in-season demand
- Managing customer accounts with a reward system
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- EDUC AT I O N
Front of House / Food Service / Caretaker
Ignite Living Senior Living
PALMETTO, GA
- Greeted visitors upon arrival and directed them to their destination within the facility.
- Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
Education
Audio Production
SAE INSTITUTE OF TECHNOLOGY
NEW YORK, NY09.2017
Bachelor's Degree - Criminal Justice/Police Science
ASHFORD UNIVERSITY
ATLANTA, GA08.2016
Associate's degree - Criminal Justice/Police Science
ST. FRANCIS COLLEGE
BROOKLYN09.2013
Criminal Justice/Law Enforcement Administration
MONROE COLLEGE
BRONX, NY09.2012
Skills
- ADDITIONALSKILLS
- Operational Strategy Development
- Proficient in Automation Tools
- Project Execution
- Process Optimization
- Effective Communication
- Customer Engagement
- Quantitative Analysis
- Data Quality Control
- Proficient in English
- Inventory Management
- Office 365 Proficiency
- Systematic Arrangement
- Appointment Coordination
- User Interface Optimization
- Structured Planning
- Relationship Management
Languages
Timeline
Salesforce Administrator
Salesforce Trailhead
12.2021 - Current
Associate Account Manager
SUTHERLAND GLOBAL
08.2021 - 04.2023
Salesforce Administrator
Talent Stacker
01.2021 - 06.2022
Front of House Team Member
ROSSOPOMODORO
02.2017 - 12.2017
Catering Assistant
JITJATJO
06.2016 - 06.2017
Front of House Team Member
MAIELLA
06.2015 - 11.2016
Catering Assistant
AMERIVENTS
05.2014 - 09.2016
Stock Associate
MICHAEL TOWNE WINES AND SPIRITS
05.2013 - 10.2015
Stock Associate
MICHAEL TOWNE WINES AND SPIRITS
05.2013 - 10.2015
Front of House / Food Service / Caretaker
Ignite Living Senior Living
Audio Production
SAE INSTITUTE OF TECHNOLOGY
Bachelor's Degree - Criminal Justice/Police Science
ASHFORD UNIVERSITY
Associate's degree - Criminal Justice/Police Science
ST. FRANCIS COLLEGE
Criminal Justice/Law Enforcement Administration
MONROE COLLEGE
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