Cory Willis
Little Rock,AR
Summary
. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Store Trainning Manager
Dollar General
01.2017 - Current
- As a Dollar General Store Training help lead and train other new Store Managers
- Responsible for teaching Dollar General Procedures and what it takes and looks like to be successful running their own store
- New Managers are shown how to make a schedule based off business needs
- New managers then learn how to read the business center, learned effective scanning, how to help with shrink, and learn how to work 7 Day workflow
- As a training manager helped the District Manager with areas of opportunity in the district to help improve them.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Store Manager
Dollar General
01.2010 - 01.2017
- Responsible for recruiting, interviewing, hiring and training employees for A Dollar General Store.
- Follow Dollar General procedures on how to keep good Perpetual Inventory accuracy, In stock, and lower shrink based off company goals
- I learn how to read reports to improve in sales and giving the greatest customer experience and keeping no less the 85 percent at customer first.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Department Manager
Walmart
01.2008 - 01.2010
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Learned how to read reports to show how to grow my part of the business of the store
- Made sure all ordering was done through scanning and doing timely price changes.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Customer Service Manager (CSM)
Walmart
01.2005 - 01.2008
- CSM worked over 4 key area of the front-end Cashiers, customer service, door greeters, and cart pushers
- Ensures that customer service is being maintained
- Work with All departments to make sure that all customer complaints are not just collected but given urgent response.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
BBA - Accounting And Finance (online)
University of Ark, Little Rock
05.2026
General Degree -
Hall High School
12.2005
Skills
- Team builder
- Customer service
- Adaptability
- People management
- Talent & Development
- Time Management
Timeline
Store Trainning Manager
Dollar General
01.2017 - Current
Store Manager
Dollar General
01.2010 - 01.2017
Department Manager
Walmart
01.2008 - 01.2010
Customer Service Manager (CSM)
Walmart
01.2005 - 01.2008
BBA - Accounting And Finance (online)
University of Ark, Little Rock
General Degree -
Hall High School
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