CORY ROYAL NAVY
Cypress,CA
Summary
Dependable goal orientated IT graduate with 11 years of customer service experience, BS in Information System Management. Demonstrate sensitivity and empathy for clients regarding technical service issues. Project a nonjudgmental attitude towards those requiring assistance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Building Automation Specialist
Siemens, cypress
01.2022 - Current
- Install, repair, and maintain computer-based control systems that control and monitor a building's mechanical and electrical equipment including heating, ventilation, and air conditioning (HVAC), and energy management systems
- Maintenance work includes service, calibration, and preventative maintenance of site sever temperature control thermostats, valves, humidifier diaphragms, damper operators, and various other control devices
- Work closely with the Facilities Operations HVAC shop and Building System Operators to maximize system troubleshooting efficiency
Field Technician
JF Keaveny InC
SAN Diego, CA
07.2020 - 12.2020
- Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situations
- Responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and needs
- Troubleshooting with manufacturers on POS equipment: routers, switches, and hubs
- Statically assign IP to Dispensers, POS, and Routers based on installation Schematics.
Customer Support Specialist
WIS International
san diego, ca
03.2019 - 09.2019
- Remotely resolve various hardware or software issues by determining the nature of the problem, formulating a diagnosis, and providing timely and accurate solutions, maintaining a 90% ticket resolution rate
- Flag specific issues within the troubleshooting process so that the appropriate personnel can respond with the proper information when necessary
- Composing and closing an average of 12 trouble tickets operating in a JIRA system to better maintain and record all troubleshooting processes
- Train users on new procedures and policies to keep them up to date with the company’s standards
- United states navy, yokosuka jp
- Information Technology
Information Systems technician
03.2012 - 09.2018
- Performed core and specialty functions of communications operations, message processing, network administration, and security
- Responsible for disposition and maintenance of 66 phone lines, 600 PCs, 1000+ peripherals, and 30 network or standalone printers
- Implementation of the ship’s communication plans totaling 109 circuits and over 66 phone lines
- Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility
- Maintained Microsoft Exchange email accounts and public folder access through Microsoft Exchange System Manager
- Served as lead contact for Desk Side Support Technicians, to assist when troubleshooting desk side issues, including server related issues.
Education
BSITM - undefined
national University, san diego
Dec 2022
Certification
CompTIA Security Plus 30hr OSHA Safety
CompTIA Network Plus
CompTIA A Plus
Timeline
Building Automation Specialist
Siemens, cypress
01.2022 - Current
Field Technician
JF Keaveny InC
07.2020 - 12.2020
Customer Support Specialist
WIS International
03.2019 - 09.2019
Information Systems technician
03.2012 - 09.2018
BSITM - undefined
national University, san diego
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