Cosette Gill
Leander,TX
Summary
Proven to excel in high-pressure environments, I leveraged my multitasking proficiency and interactive communication skills at Lupe Tortilla to enhance guest satisfaction and streamline operations. Skilled in both customer service and food safety, I significantly contributed to team collaboration and efficient service delivery, ensuring a positive dining experience for all guests.
Overview
4
4
years of professional experience
Work History
Host/DRC
Lupe Tortilla
02.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Added customers to wait list ,answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
Host
Chuys
08.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Togo/ Expo
Chuys
04.2023 - 02.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
Car Hop
Bushes Chicken
03.2022 - 08.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Improved efficiency by restocking supplies during downtime periods between orders.
Cashier
Fazolis
02.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Rouse High School
Leander Texas 05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Professional Appearance
- Server Support
- Interactive communication skills
- Food safety understanding
- Guest complaint resolution
Accomplishments
In school I was chosen to participate in a hospitality internship that offered valuable hands-on experience in the dynamic field of hospitality management. I gained practical skills by working in various departments, such as front desk operations, food and beverage services, and event planning. This exposure helped me understand the intricacies of guest relations, operational logistics, and team collaboration.
Timeline
Host/DRC
Lupe Tortilla
02.2024 - Current
Host
Chuys
08.2023 - 02.2024
Togo/ Expo
Chuys
04.2023 - 02.2024
Car Hop
Bushes Chicken
03.2022 - 08.2022
Cashier
Fazolis
02.2021 - 07.2021
High School Diploma -
Rouse High School
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